How Do I Set Up An Appointment Booking System?
Without an intuitive and effective solution for appointment scheduling, you might not be providing the best possible customer experience. It’s a simple enough concept—making it easy for your customers to do business with you—but not every online booking system for business is created equally. What makes an online booking system effective? Can you set up […]
Meeting the Increasing Demand for Credit Union Appointments
As credit unions continue to adapt their operations to the COVID-19 pandemic and re-openings, the demand for appointments continues to climb as members look for different ways to interact with their financial institution. In January 2021, credit unions using Engageware online appointment scheduling saw a 166% increase in the number of appointments scheduled per branch, […]
Can I Create an Online Booking System?
When it comes to setting and managing customer appointments, having a reliable (and not overly-complicated) appointment scheduling system in place can relieve a lot of problems and missed opportunities for your organization. This is especially true when you create an intuitive, self-service online booking system for business for managing all appointments. It’s important to note […]
Winning with Customer Experience: Are you leaving your customers out in the cold?
Branch closures and social distancing measures over the course of the last year have drastically reduced the human interaction that differentiate community banks and credit unions. The unfortunate result? Many customers are being left out in the cold. As we approach one year of COVID restrictions, customers expect that your credit union or bank have […]
A personal offer from a Massachusetts resident and business leader…
The news last week about the COVID-19 vaccination scheduling issues in Massachusetts is alarming, but not surprising. As the CEO of a company that specializes in appointment scheduling, Engageware, I’ve witnessed the impact of appointment scheduling can have. When done right—with purpose-built tools–it creates a seamless experience for both the consumer and the business. When […]
Why Branches must close the gaps in the CX Strategy
Today’s customers expect omnichannel experiences requiring branch networks to provide seamless access to information, services, and trusted experts wherever and whenever they engage. Yet as banks accelerated their digital transformation last year, many discovered gaps in their online strategy and inefficient customer interactions in the absence of physical branches. Engageware recently presented at Future Branches […]
How Do You Keep Track of Client Appointments?
If your business has a high volume of appointments to track, paper calendars or even a free appointment scheduler aren’t going to cut it—you need an enterprise-grade scheduling solution. All of your clients, prospects, and team members deserve a high-quality appointment scheduling experience, from the moment they first hear about your business to the post-appointment engagement. […]
Rapid Response to Aid City of LA Residents During Pandemic
How do you distribute $37 million to 100,000 residents across the country’s second largest city in less than 30 days? How do you do that – but during the world’s largest pandemic in 100 years? A look at how an appointment scheduling model helped the City of LA achieve this feat, and how it can […]
What Software Do Companies Use for Scheduling?
If your business is looking for ways to boost productivity and efficiency when it comes to setting up customer appointments, taking advantage of appointment scheduling software can help. Appointment scheduling software allows customers to book online and companies to easily track appointment data. When doing your research, how can you tell which is the best business […]
Meet Customer Demand Through Optimizing Staff Schedules
As COVID has changed client expectations around when, how, and where to meet with your organization, how are you adjusting your business to align with customer demand, stay ahead of the competition and still meet your business objectives around growth/revenue/profits? With Engageware’s Analytics for Appointment Scheduling, companies can understand the days and times that are […]
The Emergence of Human Interfaces for Fintech Software
Humanizing Fintech – Fintech Goes Human Humanizing Fintech Interfaces. Software is becoming more human-like and easier to use. Financial institutions are driving customer happiness by humanized banking software with the use of knowledge and conversational banking human interfaces. From Employees to Members/Customers. Today both employees and members/customers of financial institutions are using software that’s hard to use. The best designs still lead to confusion and clutter. While design has improved over time, software is still mostly hard to […]
The Revenue Bots Are Coming…. To Sell You Something!
Bots, Bots, Everywhere… The Future of Automated Financial Sales Finally, it is here. We are enjoying the realities of conversational banking; being able to talk and text using natural language to do “banking-stuff.” It’s a fun idea, and more than that, it is hugely significant. Bots and conversational banking, using natural language to streamline digital interaction is without a doubt the next […]