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7 Ways OnPoint Community Credit Union Optimizes Their Knowledge Base to Maximize Employee Adoption & Usage
Meet Aimee Ten Eyck-Schaffer, Organization Procedure Consultant at OnPoint Community Credit Union. Working closely alongside the Training Department, Aimee oversees the OnPoint Community CU employee intranet and knowledge management system, commonly referred to as the “InfoCenter.” She partners with process owners across the organization to create content and ensure that institutional knowledge is reviewed annually.   […]
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Customer Experience and Customer Engagement: Knowing the Difference Is Crucial to Lasting Customer Relationships
Customer experience (CX) and customer engagement (CE) are not the same thing.   Unfortunately, businesses often view the two terms interchangeably, failing to acknowledge that there is a critical distinction. This difference is essential to understanding how an organization successfully interacts with its customers to build stronger relationships.   Organizations that feel they are covering all their […]
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