Appointment Scheduling
Create high-value customer engagement – by appointment
Let's Find a Time to TalkEngageware has the most customers and has created the most appointments in the industry
1,073,573,402
Appointments Created and Counting
Turn interest into action across every channel
Make it easy for your prospects and customers to connect with you at their point of peak interest. With Engageware’s user-friendly, intuitive scheduler, customers can connect to the resources they need at the time and location that suits them.
✓ Book appointments across multiple channels
✓ Get more high-value appointments
✓ Increase the efficiency of your operations
Intelligent Online Appointment Scheduling to fit every need
Scheduler for Enterprise
Solve the challenge of scheduling multiple locations, staff and resources built for organizations that need a highly scalable and secure solution.
Learn More >Scheduler for Salesforce
Combine the worlds #1 CRM and #1 Appointment Scheduling platform to book meetings instantly with prospects and customer right within Salesforce.
Learn More >Scheduler Core Capabilities
Omnichannel Scheduling
Connect with customers at their moment of peak interest by providing a service guarantee from any channel at any time.
Smart Resource Matching
Match the requirements of each appointment request with the team member and resources necessary for each customer.
Appointment Routing
Ensure the appropriate resource is matched to each appointment by pairing your customers with the employee best qualified.
Pooled Resource Management
Maximize appointment availability by dynamically publishing employee availability in one easy-to-read calendar.
1-on-1 & Team Meetings
Simplify scheduling by displaying your personal availability with only the times that everyone is available.
Custom Availability
Customize availability by offering fully open availability, rolling availability, a set date range, or choose specific dates and times.
Configurable Rules
Adapt your appointment process with easily configurable business rules, timeframes and appointment limits.
Personal Calendar Sync
Stay up to date with your teams’ personal calendars. Two-way integration with the most popular calendaring systems.
Automated Reminders
Reduce no-show rates and ensure customer satisfaction with customized post-appointment follow-ups.
Web/Video Conferencing
Create unique, private web conference meetings automatically for each appointment type.
Reporting and Analytics
Get clear insights into the effectiveness of your marketing efforts—from acquisition online to post-appointment service.
CRM Connector
Be confident that data captured during the booking process – and the impact it has on your sales funnel into your CRM.
Match your resources with customer expectations
Ensure the unique requirements of every appointment request are routed to the team members and resources that can best help your customer.
✓ Answer questions and solve problems faster
✓ Compile locations, skills and availability on one calendar
✓ Improve every stage of the customer journey
Increase show rates and engage customers
Engageware’s text and email notifications increase the chances that your prospects and customers will show for their appointments and makes it easy for them to reschedule if necessary. Your team members are properly prepared, availability times are accounted for and moved automatically – and you connect with as many prospects and customers as possible without wasting a minute.
Learn the key questions your business should be asking when considering any appointment scheduling solution.
Get your copyStay Connected, wherever you are.
Engageware’s Scheduler platform makes it easy for your users to connect virtually with customers, prospects, and colleagues. With support for personal meeting links and integrations with providers such as Vidyo, Zoom, WebEx, GoToMeeting, POP I/O, Join.me, Google Hangouts, Invo Video Banking and Microsoft Teams. Engageware Scheduler allows administrators to create virtual appointment types, independent of locations, that allow staff from call centers or remote locations host virtual meetings by phone or video conference.
Intelligent appointment scheduling that
drives measurable growth for your business
Engageware’s online scheduling solutions help you create personalized, high-value interactions that connect prospects and customers with the right person in your organization at the peak of their interest.
Scalability
From small business owners to enterprise organizations, Engageware has solutions to meet your most complex demands.
Security
Top level encryption ensures total security for both your business data, and your customers’ personal data.
Engagement
Engageware’s scheduler helps you create omnichannel resources that are simple to use and deliver high value customer interactions.
Engageware Appointment Scheduling has enabled Logix to better meet the needs of our growing member base, provide a higher level of service to them, and produce more new accounts and loans, through our existing cost structure.
Logix Federal Credit Union
Senior Vice President Sales & Retail Banking