Orchestrate Customer Flow with Queue Manager

Let your brand be known for its amazing customer experience—not long, agonizing wait times. Whether you want to view all appointments for the day, allow customers to check in at a kiosk, or display estimated wait times, Engageware’s Queue Manager tools help manage on-site traffic so you can focus on providing optimal service to every customer.

What is Engageware Queue Manager?

Meet the entire family of queue management software applications

Treat every customer like a VIP

Equip employees with the tools they need to stay on top of their daily appointments. With Concierge, floor associates can use their tablets and smartphones to check customers in as they arrive, view wait times, update appointment stages, and transfer appointments to colleagues to minimize wait times. Managers get a real-time, holistic view into customer traffic and team performance, so they can reallocate staff if needed to ensure the most efficient service.

Manage customer flow in real time

Approach each arrival intelligently using check-in and queue promotion capabilities. Enhanced visitor promotion automatically manages queue positioning based on pre-scheduled appointments and walk-ins while empowering floor associates to adjust queue positions as needed.

Connect with customers at their convenience

Interactive, self-service kiosks give customers control over their on-site experience—whether they’re checking in for a pre-scheduled appointment, or adding themselves to the service queue to create a new appointment. Customers can even opt-in to receive updates via text, empowering them to choose how and where they wait

Inject transparency into the waiting process

Manage customer expectations with up-next-for-service displays. Customizable digital queue displays can be integrated into your existing digital signage and automatically update as people check in and appointments are served.

Provide customers with clarity into wait times before they even step foot in your branch. Visitors can search for the closest location with the shortest wait and are able to check-in virtually online, saving their spot in the queue, or schedule a future appointment.

Considering queue or lobby management software? Learn how to unlock the full benefits of queue management.

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Get valuable feedback post-appointment

See how customers rate your in-store experience through customizable surveys. Customers receive text or email surveys immediately after an appointment, which increases response rates.

Learn how queue management can slash wait times and modernize the branch

Retail banking

Manage lobby traffic while delivering a more modern and engaging in-branch experience.

Consumer retail

Give customers the ability to make in-store appointments on the fly and wait how they want.

Higher education

Boost efficiencies and improve the campus experience—from the financial aid center to the career services office.

Health & wellness

Provide patient-centered care and reduce waiting-room congestion.