Increase knowledge. Increase engagement.

Confidence

Enable your teams to give rapid answers and accurate information about policies, procedure, and general inquiries.

Consistency

Centralized knowledge ensures you keep consistent across teams, branches, and departments.

Efficiency

Deploy your knowledge base quickly, and reduce employee training time and customer wait time.

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EMPLOYEE VIRTUAL ASSISTANT

Your employees’ new best friend

Help your teams succeed with EVA – a fully automated virtual assistant who has the intelligence to understand what your employees are asking, backed by a custom knowledge base to give the right answers.

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COMPREHENSIVE SEARCH

Successful searches. Every time.

With Engageware, your employees can increase customer satisfaction with immediate, accurate answers about your policies, procedures, or product information.

See how Engageware can help your employees give consistent, accurate answers

Book a 15-minute meeting

Knowledge simplified

With step-by-step guides, Engageware ensures that the answers to customer questions are not only easy to find, but easy to understand too.

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SEAMLESS INTEGRATIONS

Engageware works where you do

Your knowledge base embeds easily into the tools and apps your teams already use – whether they’re in-person or remote. Enable your employees to access information from anywhere, including desktop apps, Microsoft 365, intranets, and call centers.

Improve efficiency and outcomes

Engageware gives you robust management tools for single sign-ons, detailed analytics and reporting, streamlined workflows, and instant notifications.

  • Deploy quickly with a team that loads, structures, and optimizes your knowledge
  • Ease of implementation ensures rapid customer engagement results
  • Ongoing data and insights to optimize your knowledge base

Learn the Hidden Cost of Your Digital-First Strategy

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Join 500 businesses creating better customer engagements with Engageware

Engageware’s Employee Knowledge Management it has been a game-changer. It has empowered our employees, and given them the confidence that they need to provide the experience our member’s expect.

Stephanie Bailey, Training Coordinator at Marine Federal Credit Union