Trusted by 400+ Financial Institutions
Centralize your knowledge so it’s easy to find –
and even easier to follow
Engageware’s knowledge management technology helps every employee find accurate information and give consistent, confident answers – dramatically improving customer relations and sales opportunities.
“It’s been a game changer for us”
Learn how Marine Federal Credit Union uses Engageware’s Employee Knowledge Management to empower employees, ensure consistency, and deliver better member experience every time.
Impact Across the Organization
Reduce handle times and improve the customer experience by empowering your frontline staff with easy to find and follow information.
Training / HR
Improve onboarding times from months to weeks by making the information new hires need to do their jobs easy to find and easy to follow.
Increase efficiency of back-office operations by reducing the number of questions and errors your operations team is fielding from your frontline staff.
Rapidly deploy your customized knowledge base
Engageware partners with you to quickly build, implement, and launch a customized knowledge base for your organization.
With over 20 years of banking experience, our team loads, structures and optimizes your knowledge base to ensure content can be easily found and followed by your employees.Knowledge Management Services
Successful searches. Every time.
With Engageware, your employees can increase customer satisfaction with immediate, accurate answers about your policies, procedures, or product information.
Improve efficiency and outcomes
Engageware gives you robust management tools for single sign-ons, detailed analytics and reporting, streamlined workflows, and instant notifications.
Ease of implementation ensures a quick deployment, while ongoing data and insights ensure your knowledge base is always optimized.
With step-by-step guides, Engageware ensures that the answers to customer questions are not only easy to find, but easy to understand too.
Our primary goal was to make it easier to do business and improve employee satisfaction – and we achieved it with Engageware’s Employee Knowledge Management.
VP of Teleservices
Engageware works where you do
Your knowledge base embeds easily into the tools and apps your teams already use – whether they’re in-person or remote. Enable your employees to access information from anywhere, including desktop apps, Microsoft 365, intranets, and call centers.
The tools and answers your employees need at their fingertips
Enhance the employee experience beyond knowledge management to include the information employees need in one centralized area.Learn More >
Employee Directory provides an easy and efficient way to easily find the right person in the right department or location.Learn More >