This Engage with Bankers’ session features OnPoint Community Credit Union’s Aimee Ten Eyck-Schaffer, Organization Procedure Consultant. OnPoint has been an Engageware customer for 6 years and Aimee is tasked with managing the Employee Knowledge Management solution on a day-to-day basis.

Aimee speaks about OnPoint’s knowledge base (what they call InfoCenter) usage:

  • How they first set it up 
  • What they have since changed  
  • How they manage their knowledge base content 
  • Landing pages 
  • Handle their categories 
  • Utilize decision trees to promote self-service among employees 
  • Implementing a retail support line 

“We were moving from housed procedures on our public drive and moving to Engageware’s google like search. We felt like that would be a lot better of an experience for employees being able to access their resources from the different branches.” 

– Aimee Ten Eyck-Schaffer, Organization Procedure Consultant
at OnPoint Community Credit Union

Looking to improve your credit union knowledge base? Learn more about Employee Knowledge Management>

What is Engage with Bankers?

Engage with Bankers is a community for our customers focused on customer engagement and our solutions. Its purpose is to provide industry thought leadership, deep dives into our solutions and promote idea exchange. The community is built to serve the needs of its members, they help determine the topics covered, how they want content delivered and how they want to participate.  

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