Webinars

NATCO Credit Union's Karen Houser, Director of Marketing, and Kimberly Davis, Director of Sales and Service, share the top five lessons they learned from their appointment scheduling implementation process.

In this webinar, Engageware and BAI have a conversation about the key differences between customer experience and customer engagement and how a customer engagement focus builds and grows relationships that translates to loyalty, trust, and retention.

OnPoint Community Credit Union’s Aimee Ten Eyck-Schaffer, Organization Procedure Consultant, shares how OnPoint utilizes Engageware’s Knowledge Management solution.

In this webinar, we highlight two ways banks and credit unions are using self-service and knowledge management to help employees work smarter, do more with less, and thrive in 2022. 

This session includes a demonstration of the features and capabilities of the POPi/o platform, including seamless transfer between AI chat and product experts, knowledge-based authentication (KBA) for added protection, and on-demand meetings through a mobile browser. POPi/o and Engageware client, Affinity Plus, shows how they are leveraging video banking and taking advantage of the integration abilities with appointment scheduling.

In this webinar we highlight 3 ways banks and credit unions can optimize existing tactics into 42% more loan appointments.

In this webinar we bring together insights from your peers and fintech leaders in customer/member experience to showcase the trends and how they plan to approach customer/member engagement strategy.