Aivo orchestrates end-to-end journeys that help customers reach the right outcome faster, lowering costs, growing revenue, and managing risk across more than 1 billion AI powered interactions.
Fewer handoffs
Real-time routing to the right specialist
More revenue
300% appointment growth;
93% convert to sales
Enterprise ready
SOC 2 Type II, ISO 27001,
full audit trail
Broken customer journeys lose revenue.
Customers get bounced between web, chat, and calls, repeating themselves at every step.
In regulated industries, these breakdowns increase costs, drive abandonment, and create compliance risk.
Customers start in messaging, then get shifted to portals, calls, or forms. Each channel switch breaks continuity.
Chatbots answer questions but can’t complete transactions, verify identity, or meet compliance standards without system integration.
Every transfer resets the experience. Agents re-authenticate and rebuild context instead of solving problems.
“We lose qualified customers between interest and application.”
“Our teams are overwhelmed and customers are frustrated.”
“We’re asked to cut costs, increase conversion, and stay compliant.”
Aivo keeps customers in one continuous journey, from first message to completed outcome, so you convert more demand, resolve more issues digitally, and involve humans only when necessary.
We map your workflows across systems and teams, design human + AI processes with policy guardrails, then deploy them across channels so you convert more demand and resolve more digitally with full context preserved.
Aivo Suite combines conversational AI, live support, and knowledge automation in a single platform built to scale engagement across digital channels—and now fully integrated with Engageware’s customer engagement ecosystem.
Handle routine inquiries, authenticate customers, execute transactions, and resolve issues end-to-end. Agentic AI Agents use policy-aware workflows connected to your core systems through Studio, delivering accurate resolution without human intervention.
Up to 98% digital resolutions for high-volume servicing.
Learn more →
Launch personalized WhatsApp and SMS campaigns that invite one-tap responses. When customers reply, they connect instantly to AI Agents or Live specialists without leaving their preferred channel.
Higher conversion through in-channel responses and instant routing.
Learn more →
Route conversations from bot to live agents with context intact. Live offers queue management, agent tools, conversation history, and omnichannel support for smooth handoffs.
Resolve issues up to 30% faster with context + AI assist.
Learn more →
Studio is the orchestration layer that makes everything work together. Connect core systems, CRMs, and contact centers with pre-built workflows, compliance guardrails, and complete audit trails.
Deploy workflows up to 60% faster with reusable orchestration.
Learn more →
Solve customer needs quickly, without lengthy custom builds.
Deflect and resolve more interactions digitally.
You don’t need a developer army to deploy Aivo or an influx of agents to run it.
How it Works Together
Launch targeted WhatsApp and SMS campaigns promoting new credit cards to pre-qualified segments. Customers receive personalized offers with one-click responses.
Replies route to AI Agents that authenticate the customer through Studio’s secure connections, explain terms, collect application data, and submit for approval without switching channels.
For questions requiring human expertise, customers are seamlessly transferred to Live specialists. The specialist sees the full conversation history, campaign context, and customer data without asking the customer to repeat anything.
Studio connects to core systems for real-time account data, processes transactions compliantly, maintains audit trails, and ensures every action aligns with your institution’s policies.
One seamless journey from outreach to completed transaction with compliance documentation built in.
Certified integrations with leading CRMs and contact centers for faster onboarding and unified customer data. Synchronize conversations, tickets, and outcomes in real time.
Regulated industries can unlock AI-driven efficiency without sacrificing trust, compliance, or human judgment.
Resolution rate on 100K monthly conversations
Call volume reduction through self-service at scale.
Increase in transactional queries via WhatsApp Business.
