Power your marketing, sales and customer success teams
Omnichannel engagement with direct attribution
Connect the moment your prospects express interest via your inbound and outbound omnichannel marketing campaigns, and instantly match those prospects with the person in your organization who can best answer their questions and facilitate purchases.
Directly attribute engagements and conversions to their originating channels. With Engageware, you’ll capture more qualified leads while understanding how your marketing dollars are driving conversions.
Increase conversion while shortening the sales cycle
Engage with more prospects and convert them to leads faster by making it easy to schedule appointments with you. Engageware’s Process Builder and Einstein integrations expedite the sales process by automatically scheduling appointments as leads pass milestones, increase lead scores, and advance through the buying journey – ending your calling, chasing and waiting headaches. All lead activity is captured within your CRM, building powerful user-journey analytics.
Before we used Engageware, we were in constant back and forth communication with customers simply setting up a time that works for us to even begin to address the issue. With Engageware, we can jump right into addressing the customer’s issue at a time that is chosen by them based on our availability.
Satisfied customers mean more renewals
Engaging customers with a smooth on-boarding experience from your customer success team is a key to building customer confidence and brand loyalty. Automate the hand-off from sales to customer success, allowing your customers to get up and running – and recognizing ROI faster. Continue to deliver “we’ve been expecting you” service by allowing customers to schedule help sessions with your support team to solve support issues. Keep customers happy by automatically inviting them to schedule account check-in meetings at key intervals or customer milestones. All while saving your success and support team time – allowing them to help more customers with fewer resources.