Helping transform customer engagement with every interaction

Our Story

What started with the creation of the online appointment industry has evolved, as markets, technologies, and consumer behaviors changed, to include all the ways your customers engage with you.

Today, our singular focus is helping top companies be prepared to serve their customers in any channel they might choose. Together with a diverse network of talented partners, Engageware delivers customer engagement solutions that enable mid-sized organizations like yours to grow faster, be more efficient, and create stronger customer relationships.

Success for our customers means more of their customers are excited to engage with them because every interaction confirms their customer’s choice to do business with them was the right one.



We’ve been a pioneer in customer engagement since 1999 and have amassed considerable experience with hundreds and hundreds of banks and credit unions successfully helping them navigate more than a billion interactions with their customers. We’ve been delivering value to hundreds of mid-market organizations for over 20 years across not only banking, but also retail and healthcare. Over those years, we’ve built a great roster of amazing customers who rely on us to help make exceptional customer engagement possible.

Our Values

Take care of each other
We support each other. We know when our peers and our partners succeed we all succeed.
Be great
We strive to do our best and work to be better every day.
Do what you say
We believe in ourselves and never let our customers or each other down.
Make people smile
We never take ourselves too seriously. But, we are serious about exceeding our customers’ expectations.

Our Leadership Team

Nina Vellayan, Chief Executive Officer

Nina drives all aspects of Engageware’s business, directing the company’s growth, continued innovation and market leadership.

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Dave Blahnik, Chief Financial Officer

Dave is a senior executive with over 25 years of finance and management experiences at Private Equity-backed technology and software companies.

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Bill Bohen, Senior Vice President, Client Services

Bill has led Engageware’s client services organization since 2007, responsible for the company’s customer success, support, and professional services.

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Cindy Crowley, VP, Finance & Administration

Cindy is a results-driven financial executive with more than 20 years of experience and success in driving profit improvement, leading business growth and establishing and scaling operations in emerging growth companies.

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Rich Bossbaly, Chief Revenue Officer

Rich leads Engageware’s global sales organization and brings over 20 years of experience building and transforming high growth businesses.

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Michael Forsyth, Vice President, Engineering

Michael leads Engageware’s software engineering organization, leveraging more than 30 years of engineering experience in SaaS and technology companies.

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Aparna Gude, Head of Product and Innovation

Aparna leads the Product and Innovation teams. She has successfully initiated and managed innovative solutions using data, analytics, artificial intelligence and emerging technologies to deliver solutions at speed and scale.

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Allyson Holbrook, Vice President, Marketing

Allyson serves as the Global Vice President of Marketing at Engageware. She is a results-driven marketing leader with over 20 years of experience and a proven track record in driving revenue growth.

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Christopher Hydak, Head of Hosting Operations and Security Officer

Christopher has been a technical leader for multiple startups and has over 23 years of experience in IT, Cybersecurity and SaaS Operations.

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John Loring, Chief Technologist & Co-Founder

John is a cofounder of Engageware. He has 20 years of hands-on experience managing the development of computer hardware and software products.

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