proactive campaign orchestration
Turn every message into the next step
Engage helps regulated organizations build targeted WhatsApp and SMS campaigns without waiting on IT. When a customer replies, the message can move directly into an AI or human-assisted journey with context preserved.
the problem
Broadcast tools stop where the customer journey starts. A message can earn an open and still fail to produce an outcome. Standalone campaign tools cannot resolve the reply, connect the right data, or move the customer into a governed workflow.
our solution
Build, target, measure, and continue the conversation
Build campaigns without a development queue
Create WhatsApp and SMS campaigns with templates, scheduling, rich media, and reusable assets.
Target the right audience
Use customer behavior, preferences, and transaction data to build segments and trigger relevant outreach.
Measure the outcome
Track opens, clicks, replies, and attributable conversions in real time.
Route every reply
Connect responses to AI Agents for immediate resolution or to Live specialists when judgment is needed.
Make the next campaign part of a complete journey
See how Engage can connect outreach, response, and resolution without forcing customers into another channel.
Built for measurable outcomes in regulated industries
2M+
Messages delivered monthly across 20 countries
98%
Open rate, with messages opened within three minutes on average
450+
Regulated organizations trust Engageware to drive client engagement
How campaigns become customer journeys
Create the message, select the channel, schedule the send, and apply the required approval workflow.
Choose the audience using customer data and behavioral signals instead of sending the same message to everyone.
See which messages produce replies, conversions, and revenue, then adjust the campaign based on real performance.
Route replies into AI Agents or Live so the customer can complete the next step without leaving the conversation.
product brief
See how Engage turns proactive messaging into measurable outcomes
Explore campaign creation, segmentation, reporting, compliance controls, and Aivo Suite orchestration.
Capabilities
Questions we get all the time
A campaign is a coordinated series of personalized SMS or WhatsApp messages sent to specific customer segments. Create one-time promotional campaigns, recurring notifications, or triggered messages based on customer behavior, all without coding.
Launch product offers, payment reminders, appointment confirmations, fraud alerts, order updates, customer satisfaction surveys, loyalty rewards, and targeted promotions. Any customer communication that drives engagement or prevents issues.
Marketing teams drive conversions with targeted offers. Sales nurtures leads with automated follow-ups. Customer service sends proactive notifications. Retention teams reduce churn with personalized engagement. Collections reduces delinquency with payment reminders.
You can message customers who have opted in to receive communications. Engage manages opt-in/opt-out preferences automatically and maintains compliance with TCPA, GDPR, and regional regulations for all campaigns.
Message volume scales with your needs. Customers send from thousands to millions of messages monthly depending on audience size and campaign frequency. Enterprise accounts support high-volume sends with dedicated throughput.
Built-in opt-in/opt-out management, message approval workflows for regulated content, complete audit trails, and TCPA/GDPR compliance. Every campaign maintains records for regulatory review.
Yes. Engage is SOC 2 Type II and ISO 27001 certified. All campaigns include full audit trails, automatic opt-in/opt-out management, and built-in regulatory guardrails for banking, insurance, and telecom.
Campaign responses automatically connect to AI Agents for instant resolution or Live specialists for complex cases. When a customer replies to your campaign, they enter an orchestrated journey rather than hitting a dead end.