How OnPoint enhanced their internal search with gen AI
Webinar
How OnPoint enhanced their internal search with gen AI
Engageware and OnPoint Credit Union [29 min]
In this on-demand webinar, OnPoint Community Credit Union shares how they transformed their internal knowledge search experience using generative AI. With over 1,200 employees across 60 branches, OnPoint needed a faster, smarter way to connect staff with accurate information in real time.
Aimee Ten Eyck-Schaffer, Learning & Development Manager Procedures and Risk at OnPoint, and Justin Smith, Product Manager at Engageware, walk through OnPoint’s journey—from early AI pilots to full deployment—and the measurable improvements they’ve seen in employee productivity, content discoverability, and member service.
In this session, you’ll learn how OnPoint used GenAI to:
- Reduce internal portal clicks by 33%
- Accelerate employee search and response times
- Uncover content gaps and improve knowledge quality
- Empower frontline staff with greater confidence and accuracy