Governed AI across agents and workflows
The most used
AI customer agents in regulated industries
Aivo orchestrates end-to-end journeys that help customers reach the right outcome faster, lowering costs, growing revenue, and managing risk across more than 1 billion AI powered interactions.
Fewer handoffs
Real-time routing to the right specialist
More revenue
300% appointment growth;
93% convert to sales
Enterprise ready
SOC 2 Type II, ISO 27001,
full audit trail
The Problem
Broken customer journeys lose revenue.
Customers get bounced between web, chat, and calls, repeating themselves at every step.
In regulated industries, these breakdowns increase costs, drive abandonment, and create compliance risk.
Where journeys break down
Fragmented channels
Customers start in messaging, then get shifted to portals, calls, or forms. Each channel switch breaks continuity.
Disconnected AI
Chatbots answer questions but can’t complete transactions, verify identity, or meet compliance standards without system integration.
Lost context
Every transfer resets the experience. Agents re-authenticate and rebuild context instead of solving problems.
Conversion collapses
“We lose qualified customers between interest and application.”
Teams under pressure
“Our teams are overwhelmed and customers are frustrated.”
Conflicting demands
“We’re asked to cut costs, increase conversion, and stay compliant.”
Aivo keeps customers in one continuous journey, from first message to completed outcome, so you convert more demand, resolve more issues digitally, and involve humans only when necessary.
Launch Workflows Faster
Orchestrate compliant workflows in three steps
We map your workflows across systems and teams, design human + AI processes with policy guardrails, then deploy them across channels so you convert more demand and resolve more digitally with full context preserved.
Aivo from Engageware
One orchestrated platform for AI campaigns, conversations, and resolution
Aivo Suite combines conversational AI, live support, and knowledge automation in a single platform built to scale engagement across digital channels—and now fully integrated with Engageware’s customer engagement ecosystem.
AI Agents
Automate high-volume interactions
Handle routine inquiries, authenticate customers, execute transactions, and resolve issues end-to-end. Agentic AI Agents use policy-aware workflows connected to your core systems through Studio, delivering accurate resolution without human intervention.
Up to 98% digital resolutions for high-volume servicing.
AI Engage
Turn campaigns into conversations with higher conversion
Launch personalized WhatsApp and SMS campaigns that invite one-tap responses. When customers reply, they connect instantly to AI Agents or Live specialists without leaving their preferred channel.
Higher conversion through in-channel responses and instant routing.
Live
Empower specialists to resolve issues faster with full context
Route conversations from bot to live agents with context intact. Live offers queue management, agent tools, conversation history, and omnichannel support for smooth handoffs.
Resolve issues up to 30% faster with context + AI assist.
Studio
Connect systems and deploy faster with compliance guardrails
Studio is the orchestration layer that makes everything work together. Connect core systems, CRMs, and contact centers with pre-built workflows, compliance guardrails, and complete audit trails.
Deploy workflows up to 60% faster with reusable orchestration.
Outcomes in Regulated Industries
Faster value and lower costs for highly regulated organizations
Improve time to value
Solve customer needs quickly, without lengthy custom builds.
- No-code and low-code platform for rapid workflow deployment.
- Pre-built integrations with leading CRMs.
- Immediate ROI from day one. More words.
- No-code and low-code platform for rapid workflow deployment.
- Pre-built integrations with leading CRMs.
- Immediate ROI from day one. More words.
Reduce effort per ticket
Deflect and resolve more interactions digitally.
- Resolve remaining tickets faster with rich customer insights.
- AI handles common requests end-to-end (often without escalation).
- Contextual handoffs prevent customers from repeating themselves.
- Unified customer history across all channels.
Keep costs low as you scale
You don’t need a developer army to deploy Aivo or an influx of agents to run it.
- Efficiency and automation are built in.
- Scalable pricing that grows with usage.
- SOC 2, ISO 27001 certified security.
- Built to handle high conversation volumes reliably.
How it Works Together
From campaign to conversation to resolution, in one connected journey
Step 1: Engage drives demand
Launch targeted WhatsApp and SMS campaigns promoting new credit cards to pre-qualified segments. Customers receive personalized offers with one-click responses.
Step 2: AI agents handle volume
Replies route to AI Agents that authenticate the customer through Studio’s secure connections, explain terms, collect application data, and submit for approval without switching channels.
Step 3: Live resolves complexity
For questions requiring human expertise, customers are seamlessly transferred to Live specialists. The specialist sees the full conversation history, campaign context, and customer data without asking the customer to repeat anything.
Step 4: Studio orchestrates and governs
Studio connects to core systems for real-time account data, processes transactions compliantly, maintains audit trails, and ensures every action aligns with your institution’s policies.
Result
One seamless journey from outreach to completed transaction with compliance documentation built in.
Ecosystem Integrations
Frictionless integration with leading platforms
Engage customers on any channel—with unified data.
Certified integrations with leading CRMs and contact centers for faster onboarding and unified customer data. Synchronize conversations, tickets, and outcomes in real time.
Enterprise-Grade Architecture
Built for regulated industries from day one
Security & compliance
- SOC 2 Type II certified
ISO 27001 compliant - GDPR & LGPD adherence
- Complete audit trails for every interaction
- Role-based access controls
Scale & reliability
- Trusted by leading banks, insurers, and telecoms
- Hundreds of millions of interactions supported at scale
- 99.9% uptime SLA
Multi-region deployment
Enterprise-grade infrastructure
Integration depth
- Pre-built connectors to major banking cores
- CRM integrations (Salesforce, Zendesk, Microsoft)
- Contact center platforms (Genesys, Five9)
- Payment processors and fraud engines
- API-first architecture for extensibility
98%
Resolution rate on 100K monthly conversations
50%
Call volume reduction through self-service at scale.
300%
Increase in transactional queries via WhatsApp Business.
