Governed AI across agents and workflows
The most used AI-powered customer engagement platform for regulated industries
Where Trust Meets Outcomes
We blend human judgment with automation and AI so customers reach the right outcome faster while you reduce costs, grow revenue, and manage risk in compliance-heavy environments.
1B
AI interactions orchestrated
Enterprise-grade agentic AI that helps customers reach the right outcome faster.
1.5B
Appointments scheduled
Mission-critical scheduling that converts intent into booked meetings with the right expert.
500M
Questions answered
The compliance-ready accuracy layer that helps frontline teams deliver answers faster.
25
%
of the top 50 banks in the Americas
20
%
of the top 20 telecom providers
The Problem
Every handoff loses revenue and increases costs.
Customers bounce between channels, repeat themselves, and wait. Employees dig through disconnected tools for answers. AI can reply but not verify, schedule, or transact. Sales stall from scheduling friction.
Fragmented journeys force customers and teams to start over.
In regulated industries, these gaps drive abandonment, inflate cost-to-serve, and create compliance risk.
“We’re losing qualified customers in the handoff from intent to application or appointment.”
“Our teams are overloaded, and customers are frustrated.”
“We’re expected to reduce costs and increase conversion while improving CX without increasing risk.”
How We Solve It
Engageware keeps customers and teams in one continuous journey by connecting AI, scheduling, and knowledge.
A Simple Plan
Launch compliant customer journeys in three steps
Step 1: Map journeys
We learn your goals and constraints, then map end-to-end journeys across channels, teams, systems, data, and policies so “right outcomes” are clear and measurable.
Step 2: Design connected workflows
We design reusable human & AI workflows that integrate key systems, and define policy guardrails, routing, and handoffs.
Step 3: Launch and scale
We deploy journeys across service, sales, and operations, so you convert more demand, resolve more digitally, and reduce risk and cost-to-serve, with full context preserved.
Convert more demand. Resolve more digitally. Involve experts only when it adds value. Full context preserved.
AI customer agents
Automate customer conversations safely with workflow-driven agentic AI that knows your rules.
98% resolution capability
Policy Guardrails + Audit trails
Human-in-the-Loop Governance
Appointment management
Turn customer intent into booked appointments and high-value revenue moments across every channel.
30–300% appointment growth
CRM-integrated, skill-based, compliant routing
Real-time availability + reminders
Knowledge management
Give frontline staff instant, compliant answers backed by source information and version control.
71% first-result accuracy
33% reduction in search effort and faster onboarding
Governance: approvals, reviews, audit trails
Scale & proven adoption
You’re not experimenting alone. Regulated organizations like yours already run 300M customer interactions on Engageware each year.
Purpose-built for regulation
Product, governance, and implementation designed around risk, policy, observability, and auditability.
AI that acts, not just answers
Our agentic AI resolves issues, executes transactions, and schedules appointments across channels then escalates to specialists with complete context when human judgment is needed.
Workflow mapping that accelerates value
Customers move from whiteboard to live, value-generating workflows faster than other AI providers, often in days, not months.
Seamless integration across your ecosystem
Connects to your CRM, core systems, CCaaS, custom systems, and enterprise stack you already trust.
Proven ROI, not promises
Cost-to-serve drops. Revenue increases. Compliance risk is managed.
Success Stories
Delivering measurable outcomes for regulated industries
30%
cost reduction
200K+
conversations/month
98%
digital resolution
Reduced operational load; improved customer satisfaction.
30%
YoY appointment growth
Higher revenue from high-value customer interactions.
Start Anywhere
Start where you are. Scale safely.
Whether you’re beginning with compliant knowledge retrieval or moving toward fully orchestrated agentic workflows, Engageware aligns with your AI maturity and regulatory requirements.
Integration Ready
Works with your real-world enterprise stack
No rip-and-replace. Engageware activates the systems you already trust.
Validated by analysts, certified for the enterprise
Independent validation of enterprise readiness, governance, and deployment capability.
Everest Group 2025
Major contender in conversational AI & AI Agents
Ready to modernize your customer engagement safely?
Let's design AI-powered engagement that's fit for the enterprise. Compliant and proven to deliver value.
