Boost Sales and Automate Customer Service with an AI-Powered Engagement Platform
Transform interactions with an end-to-end customer engagement platform powered by AI that grows sales, drives employee efficiency, and improves customer satisfaction throughout the customer journey.
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Our secure, enterprise-grade engagement platform helps businesses achieve their goals. Customers rely on us for AI and operational expertise and real-time guidance. We continuously innovate our offerings to adapt to market changes and exceed customer expectations.
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Revolutionizing Customer Experience
with End-to-End Engagement
Increase Sales & Conversions
Achieve your organization’s growth objectives with a platform designed to acquire, retain, and expand customer relationships. Drive new business and grow existing accounts by engaging customers on their preferred channels—web, mobile, chat, social, voice, SMS, and WhatsApp—with proactive, targeted messaging and two-way communications. Convert every potential opportunity using Appointment Scheduling, Lobby Management, and Video Banking, connecting prospects with your experts at the ideal moment for purchase 24/7.
- 22% increase in sales.
- 93% ROI within two months of implementation.
- 40% of appointments booked outside business hours.
Automate Customer Service
Our platform automatically surfaces channel-aware responses utilizing a unified knowledge base of public and private curated content powered by Generative and Conversational AI. Create your virtual team member using that content to respond to routine questions and tasks 24/7, deflecting call center workload so your experts can focus on complex customer needs. Your virtual team member integrates with third-party applications to automate conversions, activations, onboarding, transactions, payments, and support.
- <10% of interactions transferred to a human agent.
- 387% increase in customer queries handled automatically.
- 40%+ reduction in call volume.
Optimize Employee Efficiency
Dramatically improve employee performance by providing access to a unified knowledge base powered by Generative AI. Your organization’s public and private content is curated, kept current, and easy to administer. Employees can quickly search thousands of documents, including PDFs, to obtain the right answer in the moment of interaction.
When complex needs arise, set your team up for success with our Live Agent console that surfaces your unified knowledge base, links third-party information, and allows for Co-browsing, file sharing, and video interactions. Boost employee confidence and productivity with access to the right content and productivity tools.
- 50% increase in efficiency with unified knowledge.
- 92% reduction in time spent searching for answers.
- 30% reduction in handle time.
- 10 months of manual training time saved.
Amplify Digital Communications
Engage customers across their preferred channels with two-way communications—including SMS, WhatsApp, voice, video, virtual assistant, live chat, co-browsing, social media, and email—creating valuable interactions, answering questions, sending important reminders, promoting products and services, and building loyalty in real time.
With smooth transitions between virtual and human agents, customers don’t need to reauthenticate or reiterate conversations, enabling more productive interactions. Your employees have access to an AI-powered platform that surfaces the insights and knowledge they need to guide conversations and deliver personalized experiences that drive revenue, enhance service, and improve satisfaction.
- 50% increase in new account activation.
- Investment payback < 2 months.
Success Story
iTHINK is empowering employees with unified internal content using Employee Knowledge Management, supporting member needs 24/7 with Bree, an AI Virtual Assistant, and increasing high value conversations with Appointment Scheduling.