Supercharge Your Customer Outreach for Maximum Engagement
Engage your customers on their preferred channels with personalized SMS and WhatsApp campaigns that drive higher conversions and uncover new business opportunities.
Unlock Success with Unrivaled Reach
U.S. Companies achieve higher deliverability and engagement with SMS and WhatsApp Campaigns compared with typical email communications.
Ensure your next campaign doesn’t get buried along with thousands of other emails. Cut through the noise and reach your target audience in the channels they are using most.
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98%Open Rate*
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4.95%Conversion Rate*
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93%Opt-In Rate*
Connect to Convert: How Engage is Helping Companies Worldwide
Reduce Bad Credit and Late Payments
Provide customer support and guidance and proactively communicate reminders for upcoming loan payments.
Increase timeliness and help customers avoid late payments and maintain good credit.
Broadcast Relevant Offers
Engage your customers with personalized, relevant offers that drive sales. Our solution makes it easy to send targeted promotions through SMS and WhatsApp, ensuring your messages resonate with each customer.
Craft and Convert: Simplify Your Campaign Creation
Engage provides an easy-to-use solution to quickly create your SMS and WhatsApp campaigns. Effortlessly build one-time, recurring, and two-way campaigns, aligning with your objectives and customer segmentation, ensuring a targeted and effective approach.
Boost Campaign Effectiveness with Advanced Analytics and Data Insights
Leverage Engage’s analytics and tracking data to assess and optimize your campaigns ensuring their effectiveness. Use real-time insights to evaluate impact, identify success factors, and pinpoint improvement areas to make informed decisions that enhance campaign effectiveness and efficiency.
How Different Departments in Your Organization Gain from Personalized Campaigns
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Customer Service
Build long-lasting customer relationships through tailored communications and alerts, personalized communications to provide valuable product information, timely scheduling notifications, and gather customer feedback by creating polls and quizzes.
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Customer Engagement & Retention
Foster customer loyalty by sending personalized SMS messages with special offers, order updates, and post-purchase feedback. Use appointment reminders to reduce no-shows and keep customers informed and engaged.
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Sales & Lead Generation
Drive sales growth by promoting special offers and discounts through SMS campaigns. Nurture leads with automated follow-up messages and content and ensure timely outreach to convert potential leads into loyal customers.
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Marketing
Drive engagement and conversions by crafting personalized campaigns that resonate with your audience – special offers, exclusive deals, and new products. Leverage automated messaging for reminders and follow-ups, keeping your marketing efforts consistent and impactful.
Frequently Asked Questions
- What is a campaign in Engage?
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A campaign is the proactive, global and automated action that companies can implement to send WhatsApp notifications to their customers and prospects for various purposes: informational, promotional, transactional, support, etc.
- What type of campaigns can I implement?
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Engage has 2 types of campaigns: recurring and one-time. The recurring ones allow companies to send proactive notifications to those people who fulfill a predetermined action. For example, when purchasing a product, a company can send the customer an automatic proactive message via WhatsApp to inform them of the status of their shipment. One-time campaigns are sent only once to an audience that is already loaded from a database and are ideal for large-scale general communications, such as informing about a new promotion or product, or communicating important news about the operation of a service.
- What uses does Engage have?
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You can use Engage to promote new products or services, communicate special offers and discounts, send service updates, appointment or flight confirmations, report shipment tracking, or retrieve an abandoned shopping cart, among many other use cases. Remember that the information you send must be expected, relevant and timely for the audience.
- Can I start a conversation with all customers?
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The relationship with your customers is key. Therefore, you can only start conversations with those people who have previously agreed to receive proactive communications on WhatsApp from the company. For more details explore the WhatsApp policy.
- How many daily messages can I send?
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There is a limit to the number of users a company can send proactive messages to on a daily basis. For more information, review the WhatsApp guidelines.