Automate Customer Service with our AI-powered Virtual Assistant
Provide customers with 24/7 access to omnichannel customer service using the next-gen AI-powered assistant to instantly solve their needs
Supercharge Your Customer Experience
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98%of interactions automated
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30%reduction in call center volume
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80%quicker case resolution
Meet Engageware’s Virtual Assistant: The Solution to Instantly Help Your Customers
Boost Customer Satisfaction with Dynamic, 24/7 Support
Delight customers with 24/7 AI-powered support though our AI virtual assistant, enriched with multimedia elements like maps, videos, and GIFs on their favorite channels. Deliver a seamless and high-quality omnichannel experience, ensuring customer satisfaction around the clock.
Streamline Interactions with Seamless Integrations
Easily automate common transactions like updating profiles, finding account details, checking balances, transferring funds and more. Harness a range of integrations designed to help you achieve your service and sales goals, providing timely information to customers.
Say Goodbye to Missed Opportunities
When your knowledge base lacks a predefined answer, ensure customers still receive high quality answers tailored to their specific requests with automated Generative AI responses sourced directly from your own website pages or PDF files, not the internet as a whole.
Voice
Eliminate wait times and streamline your phone service with AI-driven automation. Our Voice solution delivers instant, human-like responses to simple and complex queries, automatically handling calls and referring to agents only when needed. Personalized outbound campaigns free up agents for more complex tasks, while slot-filling technology and analytics optimize performance and ensure smooth transfers to the right experts when necessary.
Elevate Experience with Advanced Analytics
Understand your customers’ behavior from their very first interaction. View session data, evaluate chats, measure feedback, and gain insights into popular content to shape your strategies. Dive into our Training section to uncover unanswered questions, discover new content, and deepen your understanding of diverse customer queries.
Safeguard Your Data with the Highest Standards
Protect your data with top-tier privacy and security measures. Our ISO 27001 and ISO 9000 certified solutions ensure GDPR compliance, offering high availability, scalability, and robust encryption.
Virtual Assistant Maximizes Customer Engagement with 98% Resolution
Engageware’s Virtual Assistant offers personalized support, turning interactions into valuable opportunities. Integrated with core banking systems, it empowers users to perform transactions effortlessly, surpassing traditional chatbots. Using advanced AI and natural language processing, it provides accurate, tailored responses, boosting first-contact resolution rates to 98% and reducing call center workloads.
Customer Stories
“With Engageware’s virtual assistant, we meet our customers’ needs anytime, on any channel. It handles basic inquiries, performs advanced diagnostics, and manages real-time incidents, crucial for minimizing response time and ensuring an optimal customer experience”
– Yasmin Molina, Customer Service Director
Amplify Your Virtual Assistant Impact with Additional Solutions
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LIVE
Seamlessly transfer from your Virtual Assistant to a live agent for real-time support across all channels. Handle complex queries efficiently, then return to automated chat. Enhance conversations with multimedia tools and AI-powered suggestions for faster resolutions. -
ENGAGE
Combine your Virtual Assistant with Engage to proactively reach customers via SMS and WhatsApp. Automatically start conversations, send targeted promotions, and provide real-time updates, ensuring seamless communication that boosts engagement and conversions. -
STUDIO
Empower your team with Studio’s low-code platform to easily design and automate complex customer journeys, enriched with AI, without relying heavily on IT. Deliver seamless, custom workflows directly within your Virtual Assistant.
Frequently Asked Questions
- What is Virtual Assistant?
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Virtual Assistant is a powerful Conversational AI tool, to help your company create conversational journeys and automate interactions with your customers on different digital channels.
- What digital channels are available?
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Automate conversations with your customers through Web, SMS, Voice, and Meta Suite (WhatsApp, Facebook, and Instagram).
- Do I need programming knowledge to use Virtual Assistant?
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Virtual Assistant is no code solution, designed so that any team member can easily manage it without expertise of programming languages or development knowledge.
- Can Virtual Assistant conversations be transferred to live agents when needed?
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When necessary, Virtual Assistant can seamlessly route conversations to a live human agent with Live, our native live chat solution.
- Is Engageware a META partner?
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Yes, as an official partner of META, we can better understand our customer’s proposals and provide our clients with the latest in technology, so that they may cultivate stronger relationships with their customers.
- Can I connect Virtual Assistant with other platforms?
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Engageware has a connected platform to guarantee any integration between the Virtual Assistant and any other providers. Engageware promotes versatile integrations to promote customized solutions for your engagement needs instantly.