10 Banking Self-Service Statistics to Know for 2024
In today’s Digital Era, customer service has evolved from the traditional “How can I help you?” to a more hands-on perspective—enter customer self-service. This model empowers customers with electronic support, enabling them to access information independently and efficiently manage routine tasks. It eliminates the need for live agent interaction in handling such matters, thereby freeing […]
10 Ways to Harness Generative AI for Customer Service in Banking
Table Of Contents The stakes are high for customer service teams in banking. Tech-savvy banking customers — from big national bank clients all the way to members of the smallest credit unions — have set new expectations for financial institutions. Things like 24/7 engagement, a consistent omnichannel experience, and personalized interactions have become table stakes. […]
10 Things You Need to Know Before Implementing a Banking Chatbot
Was it only a few years back that the banking sector was all abuzz about a new technology called chatbots? The advancements in this technology have been head-spinningly fast. If you’re looking to implement a chatbot tool or update an existing one, you might be wondering exactly what the state of the art looks like and […]
6 Ways Appointment Scheduling Drives Operational Efficiency for Asset Management Firms
Acquiring new clients is the primary way asset management firms grow. But there are other ways to generate new relationships, grow existing client relationships, and feed profitability simply by increasing your operational efficiencies and removing barriers to growth. One of these ways is to make automated, omnichannel appointment scheduling available to support your asset management […]
How Appointment Scheduling Helps Close the Deal in Asset and Wealth Management
Consumers have choices. In the highly competitive field of asset and wealth management, it’s especially critical to get clients or advisors to connect to you, improve their client engagement, and help expedite their decision to invest. Enterprise appointment scheduling can help your firm close asset and wealth management deals faster — by increases in high-quality meetings, […]
Create Better Wealth Management Relationships through Appointment Scheduling
As consumer comfort with digital interactions has dramatically increased, consumers now expect financial institutions — including those in the wealth management sector — to meet them digitally. Wealth management firms must tap into the convenience and personalization that comes by combining advisory relationships with new digital capabilities. In general, the move to digital has been […]
Helping Frontline Branch Employees Be Better Brand Ambassadors
Having employee brand ambassadors has never been more important for banks and credit unions than it is now, as banking and financial services are increasingly going digital and self-service. A brand ambassador is an individual who has been engaged by a company or organization to be an official representative. It can be a loyal customer […]
Balancing Your Human and Digital Channels for Better Banking Experiences
Digital banking is here to stay. But to work optimally for customers and financial institutions (FIs) alike, an omnichannel banking system must be underpinned by the right mix of digital, AI, and live assistance. How can FIs properly balance their support offerings with all 3? Read on to learn more. Your customers are moving to […]
Relationship Banking During Economic Uncertainty
Economic indicators are increasingly pointing toward recession. But whether one materializes — and whether it is a soft landing or a bumpy ride, one thing is clear: The financial climate has made banking customers increasingly anxious about their personal and business finances. A focus on relationship banking is more important than ever. Many forces are […]
5 Tips for Boosting Digital Adoption in Credit Unions and Banks
From account opening to check deposit to loan application — it’s now entirely possible to do 100% of banking at a financial institution without ever seeing a human face-to-face. And demand for digital banking is only growing, with more customers choosing some combination of mobile, online, telephone, and video banking — and skipping the trip […]
Seven Key Appointment Scheduling Routing Rules
Why is routing in appointment scheduling mission critical? The purpose of appointment scheduling is to plan and forecast the availability of key resources. Routing is important as it enables businesses to efficiently allocate resources and manage their workload. Organizations want to ensure that customers receive their products, services, and the support or assistance associated with […]
How Conversational Virtual Assistants and Generative AI Can Drive Growth for Banks and Credit Unions
The right conversational virtual assistant can delight customers and meet your FI’s growth goals With all the buzz about ChatGPT it’s a great time to brush up on what this cutting-edge technology means for the financial services industry, and how it can enable banks and credit unions to amplify their sales enablement efforts to power […]