Trusted by 400+ Financial Institutions
Empower your staff
A survey of over 3500 banking managers found that 63% spend 30-40% of their day answering frontline employee questions that exist within the policy and procedure manuals. The impact of employees not having the right information (or being the right person to answer those questions) is directly tied to your overall growth, efficiency and customer experience goals. Empower employees by giving them the knowledge they need while ensuring the customers are routed to the right person.
Give your staff the knowledge they need
With Engageware’s robust knowledge management solution, you can increase customer satisfaction and improve service levels by ensuring your employees can give fast, accurate answers to customer questions – every time.
- Empower your employees with consistent, reliable information at their fingertips
- Improve employee confidence while reducing training times
- Deploy quickly with a dedicated team that loads, structures, and optimizes your content
Engageware answers nearly 18,000 questions per month for our frontline staff.
Route customers to the right person
Engageware’s appointment scheduling ensures customers are meeting with the right person every time, whether they start digitally or in the lobby. Ensure the unique requirements of every appointment request are routed to the team members and resources that can best help your customer.
- Match customer appointments to the right employees
- Answer questions and solve problems faster
- Compile locations, skills and availability on one calendar