Across 10 branches, 250 employees relied on an intranet that had long since outgrown its purpose. Search averaged 13 seconds per query, procedures lived in 60-page non-searchable PDFs, and there was no way to tell current from stale. See how United Heritage Credit Union fixed it with Engageware’s Employee Knowledge Management Platform.

See what’s inside:

• Search dropped from 13 seconds to 1 second, recovering 304 hours of employee time across 91,247 searches
• 10 months of training time saved with a single authoritative source of truth replacing fragmented PDFs
• How separate content channels for branch and contact center staff eliminated procedural ambiguity across every member touchpoint