Empower Your Team with Unified Knowledge
Provide your employees with a solution that ensures your information is easy to find, follow, and use and is always up to date, increasing employee productivity and confidence.
The Power of Knowledge Management
Most organizations have a knowledge management problem but are unaware of the impacts such as low employee satisfaction, high turnover, long handle times, and low customer satisfaction.
Frontline staff play a huge role in a customer’s experience with your institution. The information you provide to your employees and how you manage that information is crucial to your success.
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46%of employees say better technology tools to make their jobs easier would reduce stress in their job.
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4XCompanies that invest in employee experience are four times more profitable.
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$180Ka one-minute reduction in handle time equates to a monthly savings of $180K on average.
Meet Engageware’s Employee Knowledge Management
Reimagine Your Approach to Information
Engageware organizes your information and transforms long, complex procedures into structured content items that are easy for your employees to search and consume. Leveraging best practices and 20+ years of experience, Engageware’s Content Team optimizes your content for you to create a single source of truth, ensuring clear titles and consistent formatting.
Procedure Builder
Empower your employees to find the right answers they need quickly and respond to customers confidently with step-by-step guides that help them walk through processes. Simplify procedure updates and publishing with an intuitive admin console enabling you to easily maintain and manage internal information.
Engageware is there for you every step of the way, rely on Engageware’s Team for content updates or manage changes internally, whatever is right for your business.
Features Built for Compliance
Employee Knowledge Management provides the functionality and control to meet your compliance needs that standard intranets can’t handle. Streamline content management with features like content drafting and approvals to control the publishing process, audit history to see what changed, when, and by whom, review and expiration dates to ensure procedures are always up to date, feedback capabilities to ensure the content is helpful and much more.
Rapid Responses with AI
Engageware’s Enhanced Search combines the forces of Generative AI and Knowledge Management making it easy for employees to get summarized answers instantly, whether they’re on the phone or in front of a customer.
Understand Your Knowledge
Employee Knowledge Management’s reporting enables your organization to understand what your employees are searching for, what information they’re leveraging most, measure employee feedback to make improvements to your content, and see the organizational impact with time savings reporting.
Information Where You Need It
Seamlessly integrate our search and content capabilities into your existing tools and applications, including intranets, SharePoint, live chat, and other popular platforms.
Results That Resonate: The Knowledge Management Impact
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30%reduction in handle time
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50%increase in employee efficiency with centralized knowledge
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92%reduction in time employees spent searching for internal knowledge
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10months of manual training time saved
Make An Impact Across Your Organization
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Contact Center
Reduce handling times and improve the customer experience by empowering your frontline staff with easy to find and follow information.
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Onboarding / Training / HR
Improve onboarding times from months to weeks by making the information new hires need to do their jobs easy to find and easy to follow.
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Operations
Increase efficiency of back-office operations by reducing the number of questions and errors your operations team is fielding from frontline staff.
Customer Stories
How Streamlined Knowledge Led United Heritage Credit Union to Save 10 Months in Manual Training Time
From Setup to Success Our customers are our top priority and success starts with an exceptional onboarding process. Our team of knowledge experts work with you every step of the way to understand your organization and ensure a smooth and successful launch of Employee Knowledge Management.
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Kickoff
Kickoff
Our experts work with your organization to understand your current challenges and business goals enabling us to align our process to your needs.
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Content
Content
Following the kickoff, you’ll share your content with Engageware’s knowledge experts and they will take all of your content, review it, format and structure the content leveraging our best practices, and upload it to the Admin Console for you.
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Portal Design
Portal Design
Once the content is in the Employee Knowledge Management Admin Console, your dedicated Customer Success Manager will work with you to customize the design of your system to fit the needs of your employees and match your organizations branding.
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Training
Training
Your team will become Engageware experts with our robust Employee Knowledge Management trainings.
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Launch
Launch
Our team works with you to develop a strategy for go-live that ensures a successful launch and post-launch, that helps your employees familiarize themselves with the solution and ensures strong adoption.
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Ongoing Success
Ongoing Success
Our journey doesn’t stop after you go live with Employee Knowledge Management, with Engageware you have a partner. Your dedicated Customer Success Manager will meet with you to review performance, best practices, and ensure you meet your goals.
The Engageware Difference: Unlike other solutions, when you choose Engageware you aren’t just getting software, you are getting a partner.
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20+ Years’ Experience
With over 20 years of managing knowledge, handling hundreds of thousands of procedures, and answering over 250M questions for employees, we have the best practices and experience to ensure success.
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We Do The Work
Our team are experts in policies and procedures, so we handle the heavy lifting of implementing your knowledge for your team. You give us all your information and our team will leverage our best practices to organize, break it down, and load it for you.
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Ongoing Partner
Our Customer Success team provides ongoing support in managing your knowledge and ensure that your consistently leveraging best practices, understanding your data, and making improvements to better the employee experience and increase efficiency.
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Up and Running Quickly
With our proven process, we are able to get your organization up and running with Employee Knowledge Management quickly so you can start providing employees with the information they need.
Supercharge your Employee Knowledge Management System
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Banking Intranet
Enhance the employee experience beyond knowledge management to include the information employees need in one centralized area. -
Employee Directory
Employee Directory provides an easy and efficient way to easily find the right person in the right department or location.