Create Better Wealth Management Relationships through Appointment Scheduling
As consumer comfort with digital interactions has dramatically increased, consumers now expect financial institutions — including those in the wealth management sector — to meet them digitally. Wealth management firms must tap into the convenience and personalization that comes by combining advisory relationships with new digital capabilities. In general, the move to digital has been […]
Helping Frontline Branch Employees Be Better Brand Ambassadors
Having employee brand ambassadors has never been more important for banks and credit unions than it is now, as banking and financial services are increasingly going digital and self-service. A brand ambassador is an individual who has been engaged by a company or organization to be an official representative. It can be a loyal customer […]
Balancing Your Human and Digital Channels for Better Banking Experiences
Digital banking is here to stay. But to work optimally for customers and financial institutions (FIs) alike, an omnichannel banking system must be underpinned by the right mix of digital, AI, and live assistance. How can FIs properly balance their support offerings with all 3? Read on to learn more. Your customers are moving to […]
Relationship Banking During Economic Uncertainty
Economic indicators are increasingly pointing toward recession. But whether one materializes — and whether it is a soft landing or a bumpy ride, one thing is clear: The financial climate has made banking customers increasingly anxious about their personal and business finances. A focus on relationship banking is more important than ever. Many forces are […]
5 Tips for Boosting Digital Adoption in Credit Unions and Banks
From account opening to check deposit to loan application — it’s now entirely possible to do 100% of banking at a financial institution without ever seeing a human face-to-face. And demand for digital banking is only growing, with more customers choosing some combination of mobile, online, telephone, and video banking — and skipping the trip […]
Seven Key Appointment Scheduling Routing Rules
Why is routing in appointment scheduling mission critical? The purpose of appointment scheduling is to plan and forecast the availability of key resources. Routing is important as it enables businesses to efficiently allocate resources and manage their workload. Organizations want to ensure that customers receive their products, services, and the support or assistance associated with […]
How Conversational Virtual Assistants and Generative AI Can Drive Growth for Banks and Credit Unions
The right conversational virtual assistant can delight customers and meet your FI’s growth goals With all the buzz about ChatGPT it’s a great time to brush up on what this cutting-edge technology means for the financial services industry, and how it can enable banks and credit unions to amplify their sales enablement efforts to power […]
Why Is Online Appointment Scheduling Important?
In the past, scheduling appointments has been difficult. It required fielding tons of phone calls, scribbling notes down on sheets of paper or a complicated spreadsheet, and navigating through a difficult filing system. But with online appointment scheduling, businesses and customers can schedule appointments without all that hassle. Because of the importance of appointments in […]
Virtual Branches: the bridge between digital and human assistance
Virtual branches and virtual banking are a key strategy for financial institutions looking to improve customer service, expand their reach, and stay connected to their customer base. By offering customers the ability to schedule virtual appointments, banks and credit unions can provide a convenient and efficient way for customers to access their accounts and conduct […]
Providing After-Hours Support for Your Banking Customers
Banks and Credit Unions must provide a way for banking consumers to find the answers they need beyond normal business hours of eight to five, Monday through Friday.Read on to learn more Banking is no longer Monday – Friday 8:00 a.m. to 5:00 p.m. What happens when customers lose their debit card at dinner on […]
5 Ways Retailers Can Use Appointment Scheduling to Drive Customer Engagement and Loyalty
Retailers in 2022 face unprecedented challenges and opportunities. Increased competition from DTC brands has driven up customer acquisition costs. Consumers with more choices and higher expectations are quicker to move to the other brands. This has forced retailers to think differently about how they can make every shopper’s experience personalized and provide a seamless transition […]
Crossing the Chasm of Digital Banking Adoption
To overcome the current staffing challenges, banks and credit unions need the late majority and laggards who have been resistant to digital banking to adopt basic online and mobile banking features to ease the burden on the front-line staff. Read on to learn more Digital banking and digital self-service have long been considered the future of […]