10 Banking Self-Service Statistics to Know for 2024
In today’s Digital Era, customer service has evolved from the traditional “How can I help you?” to a more hands-on perspective—enter customer self-service. This model empowers customers with electronic support, enabling them to access information independently and efficiently manage routine tasks. It eliminates the need for live agent interaction in handling such matters, thereby freeing […]
5 Tips for Boosting Digital Adoption in Credit Unions and Banks
From account opening to check deposit to loan application — it’s now entirely possible to do 100% of banking at a financial institution without ever seeing a human face-to-face. And demand for digital banking is only growing, with more customers choosing some combination of mobile, online, telephone, and video banking — and skipping the trip […]
Providing After-Hours Support for Your Banking Customers
Banks and Credit Unions must provide a way for banking consumers to find the answers they need beyond normal business hours of eight to five, Monday through Friday.Read on to learn more Banking is no longer Monday – Friday 8:00 a.m. to 5:00 p.m. What happens when customers lose their debit card at dinner on […]
Crossing the Chasm of Digital Banking Adoption
To overcome the current staffing challenges, banks and credit unions need the late majority and laggards who have been resistant to digital banking to adopt basic online and mobile banking features to ease the burden on the front-line staff. Read on to learn more Digital banking and digital self-service have long been considered the future of […]