Regions Bank Ranks as Top US Bank for Customer Service
Within the past five years, customer experience has been recognized as a core contributor to business success, driving the emergence of related programs, processes and the hire of dedicated customer experience experts in more and more corporations. Bruce Temkin, co-Founder of the Customer Experience Professionals Association, (CXPA.org), managing partner of the Temkin Group (and former […]
Customer Loyalty Is Dead. Long Live Engagement!
A fantastic article by Executive Director Curtis Bingham fosters new ideas around customer-centric management in the pursuit of better business results. Curtis provides a provocative perspective on customer loyalty and engagement. This article is the exact reason why a Responsive Engagement Platform is key to building trust and boosting customer satisfaction. By connecting your customers […]
Government services use our scheduling solution to boost efficiency and reduce waiting
Boost Efficiencies and Reduce Wait Time with Online Scheduling Government Services Engageware’s online scheduling solution is engineered to help government agencies at the federal, state, and local level apply Internet technology to gain better control over scheduling processes and improve resource utilization throughout their operations and programs. Engageware appointment scheduling software makes it possible for […]