Press Releases

February 29, 2024
Engageware Launches Advanced SMS and WhatsApp Capabilities to Transform B2B Digital Communications

BOSTON, MA - February 29, 2024 - Engageware is thrilled to announce enhancements to its digital communications offerings, reinforcing digital communication as a key pillar of its product. This update

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January 12, 2024
Engageware Releases Report Highlighting 2024 Customer Engagement Trends in Banking

In the third annual release of the ENGAGE Report series, the first of four volumes, banking leaders surveyed express optimism in customer engagement while acknowledging the need for improvement 95% of

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August 24, 2023
Engageware Acquires Aivo

Extending Leadership Position as the Only Comprehensive, Customer Engagement Platform Powered by Conversational & Generative AI Market leader acquires conversational AI innovator – providing

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March 7, 2023
Engageware Launches Industry’s First Peer Analytics Feature

--First-to-market benchmarking capabilities give financial institutions data-driven insights to drive growth by maximizing appointments-- TEWKSBURY, Mass., March 7, 2023 – Engageware, the

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January 10, 2023
Natco Credit Union Advances Member Engagement Strategy, Expands Partnership with Engageware

--Credit union builds on success of Online Appointment Scheduling, adds Customer Self-Service solution to elevate member experience, provide easier, faster access to information-- TEWKSBURY, Mass., Jan.

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December 14, 2022
Engageware Appoints Software Veteran Nina Vellayan as Chief Executive Officer

Premier customer engagement SaaS provider taps top technology executive with track record of success to lead company’s continued growth TEWKSBURY, Mass., Dec. 14, 2022 – Engageware, the

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December 6, 2022
Engageware Releases 2023 Customer Engagement in Banking Report

Amid recession possibility, banking professionals reveal challenges in customer digital adoption; express desire for additional staff, and indicate increased investment in relationship banking For banks

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August 11, 2022
LA Financial Credit Union Launches Employee Knowledge Management Solution to Expand Investment in Member Engagement

Solution elevates member experience by increasing employee productivity and maximizing operational efficiencies TEWKSBURY, Mass., Aug. 11, 2022 – Engageware, the industry-leading provider of

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June 16, 2022
Engageware’s Scheduler for Salesforce Solution Now Features Personal Booking Pages for Wealth Managers and Financial Advisors

Industry’s leading intelligent appointment scheduling solution first to offer new capability enabling frictionless customer interactions, streamlined booking process TEWKSBURY, Mass., June 16,

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May 24, 2022
Rio Grande Credit Union Signs Five Year Extension for Engageware’s Employee Knowledge Management

Continuation of strong partnership yields specialty training programs as a strategic resource for credit union employees TEWKSBURY, Mass., May 24, 2022 – Engageware, the industry-leading

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April 27, 2022
Engageware Launches ‘Engage with Bankers’ Community for Financial Institutions

New forum is a strategic resource for banking professionals to share industry best practices, collaborate and network. TEWKSBURY, Mass., April 27, 2022 – Engageware, the industry-leading provider

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March 10, 2022
Engageware Releases Inaugural ‘Customer Engagement in Banking’ Report

Banking professionals reveal strategic priorities for customer engagement in 2022  While 49% of banking professionals indicate that digital is the top priority channel for customer engagement in 2022,

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February 3, 2022
Engageware Drives Banner Year Cementing its Position as Premier Customer Engagement Solutions Provider

Company expects significant continued momentum TEWKSBURY, Mass., Feb. 3, 2022 – Engageware, the leader in customer engagement SaaS solutions, today announced it closed 2021 with record revenue

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January 11, 2022
Engageware Achieves Historic Technology Industry Milestone Enabling Consumers to Schedule Over One Billion Appointments

Enterprise appointment scheduling pioneer fuels the “by-appointment” economy TEWKSBURY, Mass., Jan. 11, 2022 – Engageware, the industry-leading provider of customer engagement solutions,

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October 26, 2021
Engageware, Glia Partner to Help Financial Institutions Provide Seamless Digital Customer Service

Fintechs team up, allowing FIs to deliver efficient customer experiences Tewksbury, Mass., Oct. 26, 2021 - Engageware (formerly TimeTrade SilverCloud), an industry-leading provider of customer

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July 28, 2021
TimeTrade SilverCloud Is Now Engageware

New name reflects company’s expertise in customer engagement Tewksbury, Mass., July 28, 2021 – Following TimeTrade Systems’ acquisition of SilverCloud LLC in January 2021, the customer engagement

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July 20, 2021
TimeTrade SilverCloud, Kasisto Partner to Provide Industry-Leading Digital Assistant for Financial Institutions

Digital-first solution delivers accurate answers in real time, strengthening customer engagement; reducing handle times Tewksbury, Mass., July 20, 2021 – TimeTrade SilverCloud, an industry-leading provider

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May 19, 2021
TimeTrade SilverCloud Releases “Digital-First Banking Trends Report”

Tewksbury, Mass., May 19, 2021 – TimeTrade SilverCloud, the industry-leading provider of customer engagement solutions, today released its “Digital-First Banking Trends Report,” examining customer

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April 20, 2021
TimeTrade SilverCloud, POPi/o Partner to Enable Financial Institutions to Deliver Exceptional Customer Experiences

Partnership enhances virtual meeting capability, provides a personalized, more engaging experience Tewksbury, Mass., April 20, 2021 – TimeTrade SilverCloud, an industry-leading provider of customer

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January 12, 2021
TimeTrade And SilverCloud Unite To Transform Customer Experience

Combined company delivers most effective and efficient methods for customer interaction Tewksbury, Mass., Jan. 12, 2020 – TimeTrade Systems, the leading provider of omnichannel enterprise scheduling

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January 12, 2021
TimeTrade Acquires SilverCloud and Expands Customer Experience Software Platform

Leading software provider for enterprise appointment scheduling combines with customer and employee knowledge management SaaS provider to elevate customer experience. Tewksbury, Mass. – January 12, 2021 -

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December 9, 2020
Verint Announces Automation Solution to Improve Retail Banking Customer Experience

Seamless Integration in the Cloud Combines Branch Workforce Management and TimeTrade’s Powerful Online Scheduling to Improve Productivity and Operational Efficiency MELVILLE, N.Y. December 9, 2020 –

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September 16, 2020
American 1 Credit Union Empowers Members with Automated Self-Service Support and Chatbot During COVID-19 Crisis

Credit union’s self-service initiative proves invaluable at onset of pandemic, dedicated Coronavirus information center deployed across all digital channels Portsmouth, N.H., September 15, 2020 -

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August 3, 2020
SilverCloud’s Banking Chatbot Surpasses 260,000 Consumer Requests During COVID-19 Pandemic

Demand for self-service options surges in response to Coronavirus restrictions, financial institutions report 50 percent increase in overall chatbot usage Portsmouth, N.H., July 21, 2020 –

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May 19, 2020
TimeTrade Announces Immediate Availability of Retail Recovery Package to Enable Safe Shopping via Virtual and In-Store Appointments

New, Quick-Start Solution Supports Multiple Appointment Types for an Unlimited Number of Locations, Allowing Unmatched Flexibility for Retailers as They Adapt to Shifting Consumer Preferences and Local Market

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May 12, 2020
TimeTrade Partners with Private Equity Firm Clearhaven Partners in Majority Acquisition

Software Industry Veteran William Clark Appointed as CEO TEWKSBURY, MA – May 12, 2020 – TimeTrade Systems, the leading provider of enterprise scheduling software, announced today that it recently received

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May 7, 2020
Altamaha Bank & Trust Implements SilverCloud’s Customer Self-Service to Elevate Experience, Engagement for Customers

Rural community bank drives digital adoption with automated self-service tool Portsmouth, N.H., May 07, 2020 -- SilverCloud, Inc., the only support solution built exclusively for the

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April 2, 2020
TimeTrade Announces Immediate Availability of Essential Banking Package for Rapid COVID-19 Response

With Branches Closed, and Consumers and Businesses in Need of Urgent Financial Assistance, Banks and Credit Unions Can Leverage Appointment Scheduling to Provide Fast, Frictionless Service BOSTON, MA – April

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February 12, 2020
TimeTrade Sync Solves the Data Synchronization Problem Across Platforms

Automatically Update CRM, Email, and Calendar Data with Ease BOSTON, MA – February 12, 2020 – TimeTrade, the leader in Intelligent Appointment Scheduling is simplifying the way sales organizations and

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October 16, 2019
With TimeTrade Queue Manager Brands Transform Physical Experiences

Retailers, Banks, and Credit Unions Now Have a More Powerful Tool to Bridge the Gap Between Digital and Physical Experiences by Personalizing Interactions, and Minimizing Wait Times BOSTON, MA – October 16,

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