Engageware Recognized as a Major Contender in Everest Group Conversational AI Products PEAK Matrix® 2024
Recognized for Market Adoption, Client Value, and Product Vision & Capability, Engageware Earns Major Contender Position BOSTON, MA – July 23 – Engageware, a leader in SaaS-based customer
Read MoreEngageware Launches Advanced SMS and WhatsApp Capabilities to Transform B2B Digital Communications
BOSTON, MA - February 29, 2024 - Engageware is thrilled to announce enhancements to its digital communications offerings, reinforcing digital communication as a key pillar of its product. This update
Read MoreEngageware Releases Report Highlighting 2024 Customer Engagement Trends in Banking
In the third annual release of the ENGAGE Report series, the first of four volumes, banking leaders surveyed express optimism in customer engagement while acknowledging the need for improvement 95% of
Read MoreEngageware Acquires Aivo
Extending Leadership Position as the Only Comprehensive, Customer Engagement Platform Powered by Conversational & Generative AI Market leader acquires conversational AI innovator – providing
Read MoreEngageware Launches Industry’s First Peer Analytics Feature
--First-to-market benchmarking capabilities give financial institutions data-driven insights to drive growth by maximizing appointments-- TEWKSBURY, Mass., March 7, 2023 – Engageware, the
Read MoreNatco Credit Union Advances Member Engagement Strategy, Expands Partnership with Engageware
--Credit union builds on success of Online Appointment Scheduling, adds Customer Self-Service solution to elevate member experience, provide easier, faster access to information-- TEWKSBURY, Mass., Jan.
Read MoreEngageware Appoints Software Veteran Nina Vellayan as Chief Executive Officer
Premier customer engagement SaaS provider taps top technology executive with track record of success to lead company’s continued growth TEWKSBURY, Mass., Dec. 14, 2022 – Engageware, the
Read MoreEngageware Releases 2023 Customer Engagement in Banking Report
Amid recession possibility, banking professionals reveal challenges in customer digital adoption; express desire for additional staff, and indicate increased investment in relationship banking For banks
Read MoreLA Financial Credit Union Launches Employee Knowledge Management Solution to Expand Investment in Member Engagement
Solution elevates member experience by increasing employee productivity and maximizing operational efficiencies TEWKSBURY, Mass., Aug. 11, 2022 – Engageware, the industry-leading provider of
Read MoreEngageware’s Scheduler for Salesforce Solution Now Features Personal Booking Pages for Wealth Managers and Financial Advisors
Industry’s leading intelligent appointment scheduling solution first to offer new capability enabling frictionless customer interactions, streamlined booking process TEWKSBURY, Mass., June 16,
Read MoreRio Grande Credit Union Signs Five Year Extension for Engageware’s Employee Knowledge Management
Continuation of strong partnership yields specialty training programs as a strategic resource for credit union employees TEWKSBURY, Mass., May 24, 2022 – Engageware, the industry-leading
Read MoreEngageware Launches ‘Engage with Bankers’ Community for Financial Institutions
New forum is a strategic resource for banking professionals to share industry best practices, collaborate and network. TEWKSBURY, Mass., April 27, 2022 – Engageware, the industry-leading provider
Read MoreEngageware Releases Inaugural ‘Customer Engagement in Banking’ Report
Banking professionals reveal strategic priorities for customer engagement in 2022 While 49% of banking professionals indicate that digital is the top priority channel for customer engagement in 2022,
Read MoreEngageware Drives Banner Year Cementing its Position as Premier Customer Engagement Solutions Provider
Company expects significant continued momentum TEWKSBURY, Mass., Feb. 3, 2022 – Engageware, the leader in customer engagement SaaS solutions, today announced it closed 2021 with record revenue
Read MoreEngageware Achieves Historic Technology Industry Milestone Enabling Consumers to Schedule Over One Billion Appointments
Enterprise appointment scheduling pioneer fuels the “by-appointment” economy TEWKSBURY, Mass., Jan. 11, 2022 – Engageware, the industry-leading provider of customer engagement solutions,
Read MoreEngageware, Glia Partner to Help Financial Institutions Provide Seamless Digital Customer Service
Fintechs team up, allowing FIs to deliver efficient customer experiences Tewksbury, Mass., Oct. 26, 2021 - Engageware (formerly TimeTrade SilverCloud), an industry-leading provider of customer
Read MoreTimeTrade SilverCloud Is Now Engageware
New name reflects company’s expertise in customer engagement Tewksbury, Mass., July 28, 2021 – Following TimeTrade Systems’ acquisition of SilverCloud LLC in January 2021, the customer engagement
Read MoreTimeTrade SilverCloud, Kasisto Partner to Provide Industry-Leading Digital Assistant for Financial Institutions
Digital-first solution delivers accurate answers in real time, strengthening customer engagement; reducing handle times Tewksbury, Mass., July 20, 2021 – TimeTrade SilverCloud, an industry-leading provider
Read MoreTimeTrade SilverCloud Releases “Digital-First Banking Trends Report”
Tewksbury, Mass., May 19, 2021 – TimeTrade SilverCloud, the industry-leading provider of customer engagement solutions, today released its “Digital-First Banking Trends Report,” examining customer
Read MoreTimeTrade SilverCloud, POPi/o Partner to Enable Financial Institutions to Deliver Exceptional Customer Experiences
Partnership enhances virtual meeting capability, provides a personalized, more engaging experience Tewksbury, Mass., April 20, 2021 – TimeTrade SilverCloud, an industry-leading provider of customer
Read MoreTimeTrade And SilverCloud Unite To Transform Customer Experience
Combined company delivers most effective and efficient methods for customer interaction Tewksbury, Mass., Jan. 12, 2020 – TimeTrade Systems, the leading provider of omnichannel enterprise scheduling
Read MoreTimeTrade Acquires SilverCloud and Expands Customer Experience Software Platform
Leading software provider for enterprise appointment scheduling combines with customer and employee knowledge management SaaS provider to elevate customer experience. Tewksbury, Mass. – January 12, 2021 -
Read MoreVerint Announces Automation Solution to Improve Retail Banking Customer Experience
Seamless Integration in the Cloud Combines Branch Workforce Management and TimeTrade’s Powerful Online Scheduling to Improve Productivity and Operational Efficiency MELVILLE, N.Y. December 9, 2020 –
Read MoreAmerican 1 Credit Union Empowers Members with Automated Self-Service Support and Chatbot During COVID-19 Crisis
Credit union’s self-service initiative proves invaluable at onset of pandemic, dedicated Coronavirus information center deployed across all digital channels Portsmouth, N.H., September 15, 2020 -
Read MoreSilverCloud’s Banking Chatbot Surpasses 260,000 Consumer Requests During COVID-19 Pandemic
Demand for self-service options surges in response to Coronavirus restrictions, financial institutions report 50 percent increase in overall chatbot usage Portsmouth, N.H., July 21, 2020 –
Read MoreTimeTrade Announces Immediate Availability of Retail Recovery Package to Enable Safe Shopping via Virtual and In-Store Appointments
New, Quick-Start Solution Supports Multiple Appointment Types for an Unlimited Number of Locations, Allowing Unmatched Flexibility for Retailers as They Adapt to Shifting Consumer Preferences and Local Market
Read MoreTimeTrade Partners with Private Equity Firm Clearhaven Partners in Majority Acquisition
Software Industry Veteran William Clark Appointed as CEO TEWKSBURY, MA – May 12, 2020 – TimeTrade Systems, the leading provider of enterprise scheduling software, announced today that it recently received
Read MoreAltamaha Bank & Trust Implements SilverCloud’s Customer Self-Service to Elevate Experience, Engagement for Customers
Rural community bank drives digital adoption with automated self-service tool Portsmouth, N.H., May 07, 2020 -- SilverCloud, Inc., the only support solution built exclusively for the
Read MoreTimeTrade Announces Immediate Availability of Essential Banking Package for Rapid COVID-19 Response
With Branches Closed, and Consumers and Businesses in Need of Urgent Financial Assistance, Banks and Credit Unions Can Leverage Appointment Scheduling to Provide Fast, Frictionless Service BOSTON, MA – April
Read MoreTimeTrade Sync Solves the Data Synchronization Problem Across Platforms
Automatically Update CRM, Email, and Calendar Data with Ease BOSTON, MA – February 12, 2020 – TimeTrade, the leader in Intelligent Appointment Scheduling is simplifying the way sales organizations and
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