Governed AI across agents and workflows
February 24, 2026
Engageware to share Agentic AI deployment playbook for telecom at Mobile World Congress 2026
CEO Dan O’Malley to join NetUno chairperson and IDC Vice President for executive discussion on scaling Agentic AI across service, sales, and field operations BOSTON--(BUSINESS WIRE)--Engageware, the most
Read MoreJanuary 27, 2026
Engageware To Showcase Regulated Industries’ Most Used AI-Powered Customer Engagement Platform at Bank Director’s 2026 Acquire or Be Acquired (AOBA) Conference
Trusted by 25% of the Top 50 Banks in the Americas, Engageware’s Enterprise-Grade Agentic AI Has Orchestrated 1B+ AI Interactions Worldwide BOSTON, MA - January 27, 2026 - Engageware, the
Read MoreNovember 18, 2025
Everest Group Again Recognizes Engageware as Major Contender in Conversational AI and AI Agents in Customer Experience Management (CXM) Products PEAK Matrix® Assessment
Recognition Underscores Engageware’s Expanding Global Footprint and Leadership in AI-Driven Engagement for Regulated Industries BOSTON--(BUSINESS WIRE)--Engageware, the most widely used AI-powered
Read MoreOctober 21, 2025
Engageware Showcases Trusted AI Platform Transforming Customer Engagement at Money20/20
BOSTON, MA - October 21, 2025 - Engageware, the most widely used AI-powered customer engagement platform for regulated industries, today announced its participation at Money20/20, the world’s leading
Read MoreOctober 9, 2025
Aivo, an Engageware Company, to Host AI in CX Summit 2025: Global Brands Reveal How AI is Redefining Customer Experience
Free Digital Event Unites Industry Leaders from Banking, Telecom, and Technology to Share Real-World AI Success Stories and Strategies BUENOS AIRES, ARGENTINA – Aivo, an Engageware company that delivers
Read MoreSeptember 2, 2025
Engageware Appoints Technology Industry Veteran Dan O’Malley as CEO to Drive Expansion of its AI-Driven Customer Engagement Platform
O’Malley’s deep financial services experience strengthens Engageware’s leadership position with enterprise clients BOSTON, MA - (BUSINESS WIRE)— Engageware, a leading provider of AI-powered
Read MoreJuly 23, 2024
Engageware Recognized as a Major Contender in Everest Group Conversational AI Products PEAK Matrix® 2024
Recognized for Market Adoption, Client Value, and Product Vision & Capability, Engageware Earns Major Contender Position BOSTON, MA – July 23 – Engageware, a leader in SaaS-based customer
Read MoreFebruary 29, 2024
Engageware Launches Advanced SMS and WhatsApp Capabilities to Transform B2B Digital Communications
BOSTON, MA - February 29, 2024 - Engageware is thrilled to announce enhancements to its digital communications offerings, reinforcing digital communication as a key pillar of its product. This update
Read MoreJanuary 12, 2024
Engageware Releases Report Highlighting 2024 Customer Engagement Trends in Banking
In the third annual release of the ENGAGE Report series, the first of four volumes, banking leaders surveyed express optimism in customer engagement while acknowledging the need for improvement 95% of
Read MoreAugust 24, 2023
Engageware Acquires Aivo
Extending Leadership Position as the Only Comprehensive, Customer Engagement Platform Powered by Conversational & Generative AI Market leader acquires conversational AI innovator – providing
Read MoreMarch 7, 2023
Engageware Launches Industry’s First Peer Analytics Feature
--First-to-market benchmarking capabilities give financial institutions data-driven insights to drive growth by maximizing appointments-- TEWKSBURY, Mass., March 7, 2023 – Engageware, the
Read MoreJanuary 10, 2023
Natco Credit Union Advances Member Engagement Strategy, Expands Partnership with Engageware
--Credit union builds on success of Online Appointment Scheduling, adds Customer Self-Service solution to elevate member experience, provide easier, faster access to information-- TEWKSBURY, Mass., Jan.
Read MoreDecember 14, 2022
Engageware Appoints Software Veteran Nina Vellayan as Chief Executive Officer
Premier customer engagement SaaS provider taps top technology executive with track record of success to lead company’s continued growth TEWKSBURY, Mass., Dec. 14, 2022 – Engageware, the
Read MoreDecember 6, 2022
Engageware Releases 2023 Customer Engagement in Banking Report
Amid recession possibility, banking professionals reveal challenges in customer digital adoption; express desire for additional staff, and indicate increased investment in relationship banking For banks
Read MoreAugust 11, 2022
LA Financial Credit Union Launches Employee Knowledge Management Solution to Expand Investment in Member Engagement
Solution elevates member experience by increasing employee productivity and maximizing operational efficiencies TEWKSBURY, Mass., Aug. 11, 2022 – Engageware, the industry-leading provider of
Read MoreJune 16, 2022
Engageware’s Scheduler for Salesforce Solution Now Features Personal Booking Pages for Wealth Managers and Financial Advisors
Industry’s leading intelligent appointment scheduling solution first to offer new capability enabling frictionless customer interactions, streamlined booking process TEWKSBURY, Mass., June 16,
Read MoreMay 24, 2022
Rio Grande Credit Union Signs Five Year Extension for Engageware’s Employee Knowledge Management
Continuation of strong partnership yields specialty training programs as a strategic resource for credit union employees TEWKSBURY, Mass., May 24, 2022 – Engageware, the industry-leading
Read MoreApril 27, 2022
Engageware Launches ‘Engage with Bankers’ Community for Financial Institutions
New forum is a strategic resource for banking professionals to share industry best practices, collaborate and network. TEWKSBURY, Mass., April 27, 2022 – Engageware, the industry-leading provider
Read MoreMarch 10, 2022
Engageware Releases Inaugural ‘Customer Engagement in Banking’ Report
Banking professionals reveal strategic priorities for customer engagement in 2022 While 49% of banking professionals indicate that digital is the top priority channel for customer engagement in 2022,
Read MoreFebruary 3, 2022
Engageware Drives Banner Year Cementing its Position as Premier Customer Engagement Solutions Provider
Company expects significant continued momentum TEWKSBURY, Mass., Feb. 3, 2022 – Engageware, the leader in customer engagement SaaS solutions, today announced it closed 2021 with record revenue
Read MoreJanuary 11, 2022
Engageware Achieves Historic Technology Industry Milestone Enabling Consumers to Schedule Over One Billion Appointments
Enterprise appointment scheduling pioneer fuels the “by-appointment” economy TEWKSBURY, Mass., Jan. 11, 2022 – Engageware, the industry-leading provider of customer engagement solutions,
Read MoreOctober 26, 2021
Engageware, Glia Partner to Help Financial Institutions Provide Seamless Digital Customer Service
Fintechs team up, allowing FIs to deliver efficient customer experiences Tewksbury, Mass., Oct. 26, 2021 - Engageware (formerly TimeTrade SilverCloud), an industry-leading provider of customer
Read MoreJuly 28, 2021
TimeTrade SilverCloud Is Now Engageware
New name reflects company’s expertise in customer engagement Tewksbury, Mass., July 28, 2021 – Following TimeTrade Systems’ acquisition of SilverCloud LLC in January 2021, the customer engagement
Read MoreJuly 20, 2021
TimeTrade SilverCloud, Kasisto Partner to Provide Industry-Leading Digital Assistant for Financial Institutions
Digital-first solution delivers accurate answers in real time, strengthening customer engagement; reducing handle times Tewksbury, Mass., July 20, 2021 – TimeTrade SilverCloud, an industry-leading provider
Read MoreMay 19, 2021
TimeTrade SilverCloud Releases “Digital-First Banking Trends Report”
Tewksbury, Mass., May 19, 2021 – TimeTrade SilverCloud, the industry-leading provider of customer engagement solutions, today released its “Digital-First Banking Trends Report,” examining customer
Read MoreApril 20, 2021
TimeTrade SilverCloud, POPi/o Partner to Enable Financial Institutions to Deliver Exceptional Customer Experiences
Partnership enhances virtual meeting capability, provides a personalized, more engaging experience Tewksbury, Mass., April 20, 2021 – TimeTrade SilverCloud, an industry-leading provider of customer
Read MoreJanuary 12, 2021
TimeTrade And SilverCloud Unite To Transform Customer Experience
Combined company delivers most effective and efficient methods for customer interaction Tewksbury, Mass., Jan. 12, 2020 – TimeTrade Systems, the leading provider of omnichannel enterprise scheduling
Read MoreJanuary 12, 2021
TimeTrade Acquires SilverCloud and Expands Customer Experience Software Platform
Leading software provider for enterprise appointment scheduling combines with customer and employee knowledge management SaaS provider to elevate customer experience. Tewksbury, Mass. – January 12, 2021 -
Read MoreDecember 9, 2020
Verint Announces Automation Solution to Improve Retail Banking Customer Experience
Seamless Integration in the Cloud Combines Branch Workforce Management and TimeTrade’s Powerful Online Scheduling to Improve Productivity and Operational Efficiency MELVILLE, N.Y. December 9, 2020 –
Read MoreSeptember 16, 2020
American 1 Credit Union Empowers Members with Automated Self-Service Support and Chatbot During COVID-19 Crisis
Credit union’s self-service initiative proves invaluable at onset of pandemic, dedicated Coronavirus information center deployed across all digital channels Portsmouth, N.H., September 15, 2020 -
Read MoreAugust 3, 2020
SilverCloud’s Banking Chatbot Surpasses 260,000 Consumer Requests During COVID-19 Pandemic
Demand for self-service options surges in response to Coronavirus restrictions, financial institutions report 50 percent increase in overall chatbot usage Portsmouth, N.H., July 21, 2020 –
Read MoreMay 19, 2020
TimeTrade Announces Immediate Availability of Retail Recovery Package to Enable Safe Shopping via Virtual and In-Store Appointments
New, Quick-Start Solution Supports Multiple Appointment Types for an Unlimited Number of Locations, Allowing Unmatched Flexibility for Retailers as They Adapt to Shifting Consumer Preferences and Local Market
Read MoreMay 12, 2020
TimeTrade Partners with Private Equity Firm Clearhaven Partners in Majority Acquisition
Software Industry Veteran William Clark Appointed as CEO TEWKSBURY, MA – May 12, 2020 – TimeTrade Systems, the leading provider of enterprise scheduling software, announced today that it recently received
Read MoreMay 7, 2020
Altamaha Bank & Trust Implements SilverCloud’s Customer Self-Service to Elevate Experience, Engagement for Customers
Rural community bank drives digital adoption with automated self-service tool Portsmouth, N.H., May 07, 2020 -- SilverCloud, Inc., the only support solution built exclusively for the
Read MoreApril 2, 2020
TimeTrade Announces Immediate Availability of Essential Banking Package for Rapid COVID-19 Response
With Branches Closed, and Consumers and Businesses in Need of Urgent Financial Assistance, Banks and Credit Unions Can Leverage Appointment Scheduling to Provide Fast, Frictionless Service BOSTON, MA – April
Read MoreFebruary 12, 2020
TimeTrade Sync Solves the Data Synchronization Problem Across Platforms
Automatically Update CRM, Email, and Calendar Data with Ease BOSTON, MA – February 12, 2020 – TimeTrade, the leader in Intelligent Appointment Scheduling is simplifying the way sales organizations and
Read MoreOctober 16, 2019
With TimeTrade Queue Manager Brands Transform Physical Experiences
Retailers, Banks, and Credit Unions Now Have a More Powerful Tool to Bridge the Gap Between Digital and Physical Experiences by Personalizing Interactions, and Minimizing Wait Times BOSTON, MA – October 16,
Read MoreOctober 9, 2019
TimeTrade Introduces Engagement Center, Reshaping How Leading Brands Bridge the Physical to Digital Divide
The Next Generation of TimeTrade’s Intelligent Appointment Scheduling Platform Equips Top Banks and Retailers to Accelerate Customer Engagement Strategies Leading to 3x Growth Over Peers BOSTON, MA –
Read MoreSeptember 3, 2019
TimeTrade SilverCloud Announces Self-Service Assistance Package
Tewksbury, Mass., June 16, 2021 – TimeTrade SilverCloud, the industry-leading provider of customer engagement solutions, announced today that it has launched its Self-Service Assistance Package that
Read MoreJuly 15, 2019
New TimeTrade Schedule-A-Demo Solution Helps B2B Software Companies Increase Inbound Lead-to-Meeting Conversion by 4X
By using lead forms alone, marketers are missing out on more than $5 billion in potential revenue through ineffective lead generation practices BOSTON, MA – July 15, 2019 – To help sales organizations
Read MoreDecember 19, 2018
TimeTrade Recognized as Top Scheduling Solution by Vendor Neutral
Vendor Neutral’s new Certified 100 Program™ helps SalesTech buyers quickly identify technical solutions that best fit their organizational needs BOSTON, MA – December 19, 2018 – TimeTrade, the
Read MoreSeptember 24, 2018
TimeTrade’s Scheduler for Salesforce Achieves 500 Percent Year-Over-Year Growth
Expands customer base with leaders in Financial Services, Technology, Higher Ed and more BOSTON, MA – September 24, 2018 – TimeTrade, a leader in Intelligent Appointment Scheduling, today announced
Read MoreSeptember 20, 2018
TimeTrade Launches “Events & Classes” Offering to Strengthen Brand-Buyer Connections Through Meaningful Live Interactions
Corporate brands can now offer events and classes at scale with location-level execution BOSTON, MA – September 20, 2018 – TimeTrade, the leader in omnichannel Intelligent Appointment Scheduling,
Read MoreSeptember 13, 2018
TimeTrade and Theatro Partner to Transform Customer and Associate Experience
Customer Appointment Scheduling Just Got Smarter at The Container Store BOSTON, MA – September 13, 2018 – TimeTrade, the leading provider of Intelligent Appointment Scheduling software, and Theatro,
Read MoreSeptember 5, 2018
TimeTrade Adds LogMeIn to Enhance Intelligent Appointment Scheduling Capabilities
Latest integration adds Join.me, GoToMeeting capability to Scheduler CRM solution BOSTON, MA – September 5, 2018 – TimeTrade, the leader in omnichannel Intelligent Appointment Scheduling, today
Read MoreAugust 28, 2018
TimeTrade Introduces New Features for Salesforce Financial Services Cloud
Latest release of TimeTrade Scheduler Application includes Custom Availability, Person Accounts BOSTON, MA – August 28, 2018 – TimeTrade, a leader in omnichannel Intelligent Appointment Scheduling,
Read MoreAugust 21, 2018
TimeTrade Integrates with Yext to Offer Intelligent Appointment Scheduling on Yext Pages
Integration makes it easy for businesses using Yext to add smart scheduling to their websites BOSTON, MA – August 21, 2018 – TimeTrade, the leader in omnichannel Intelligent Appointment Scheduling,
Read MoreAugust 7, 2018
TimeTrade B2C Survey: Successful customer engagement with today’s buyers starts with in-person appointments
Connecting buyers to knowledgeable store associates produces more sales, deeper brand loyalty BOSTON, MA – August 7, 2018 – TimeTrade, the leading provider of Intelligent Appointment Scheduling, today
Read MoreJuly 26, 2018
TimeTrade Survey: B2B buyers prefer companies that offer appointment setting as part of the purchase process
94% say they would buy or buy more from a company when they have live interactions with knowledgeable employees. BOSTON, MA – July 26, 2018 – TimeTrade, the leading provider of intelligent appointment
Read MoreJuly 17, 2018
TimeTrade Scheduler Now Available in the Oracle Cloud Marketplace
Oracle Cloud customers can use TimeTrade Scheduler to optimize the process of scheduling meetings with customers and prospects BOSTON, MA – July 17, 2018 – TimeTrade, a leading provider of omni-channel
Read MoreMay 11, 2018
Google Duplex Represents the “Advent of an Appointment-Driven Economy”
AI’s new role in booking takes customer-business interaction to a new level BOSTON, MA – May 11, 2018 – TimeTrade, the leader in omni-channel Intelligent Appointment Scheduling™, today pointed to the
Read MoreApril 30, 2018
TimeTrade Partners with Assist to Give Customers New Ways to Engage with Brands
Random Access Navigation standard creates personal connections through appointments with Facebook, Google, Amazon and more BOSTON, MA – April 30, 2018 – TimeTrade, the leader in omni-channel intelligent
Read MoreMarch 13, 2018
TimeTrade Brings Intelligent Appointment Scheduling to Zoom Video Communications
Partnership Program BOSTON—March 13, 2018 — TimeTrade, the leader in omni-channel Intelligent Appointment Scheduling™, today announced its new integration with leading video conferencing provider Zoom
Read MoreJanuary 31, 2018
TimeTrade Launches New Partner Program for Intelligent Customer Engagement
BOSTON—January 31, 2018 /PRNewswire/ — TimeTrade, the leader in omni-channel intelligent appointment scheduling, today launched the Connect Effect Partnership Program, a new initiative designed to optimize
Read MoreJanuary 9, 2018
TimeTrade, Mad Mobile Partner to Give Retailers Optimized Customer Engagement Platform
BOSTON—January 9, 2018—TimeTrade, the leader in omni-channel intelligent appointment scheduling, and Mad Mobile, a recognized leader in Unified Commerce, today announced an integrated solution for
Read MoreNovember 2, 2017
TimeTrade Scheduler Now Supports Salesforce Einstein and Financial Services Cloud on the Salesforce AppExchange, the World’s Leading Enterprise Apps Marketplace
BOSTON—November 2, 2017—TimeTrade, an intelligent appointment scheduling provider, today announced that TimeTrade Scheduler on the Salesforce AppExchange, now supports Salesforce Einstein and
Read MoreOctober 5, 2017
Survey Says: Despite Convenience of Online Access, Service at the Branch is What Satisfies Credit Union Members
TimeTrade State of Credit Unions survey finds members expect—and receive—highly personalized service BOSTON—Oct. 5, 2017—TimeTrade, the leading provider of intelligent customer engagement, today
Read MoreSeptember 15, 2017
TimeTrade Debuts New AI-powered Version of Scheduler on the Salesforce AppExchange, the World’s Leading Enterprise Apps Marketplace
TimeTrade customers can now benefit from AI capabilities to improve customer satisfaction BOSTON—September 15, 2017—TimeTrade, an intelligent customer engagement provider, today announced it has launched a
Read MoreJuly 13, 2017
TimeTrade to Bring Industry-Leading Appointment Scheduling to Reserve with Google
BOSTON—July 13, 2017—TimeTrade, the leading provider of intelligent customer engagement, today announced it is partnering with Google to bring TimeTrade’s industry-leading appointment scheduling platform
Read MoreJune 22, 2017
Survey Says: Despite Convenience of Online Banking, Service at the Branch is What Wins Over Customers
TimeTrade State of Banking survey finds face-to-face banking remains popular, and customers expect highly personalized service BOSTON—June 21, 2017—TimeTrade, the leading provider of intelligent customer
Read MoreMarch 15, 2017
TimeTrade Announces $6.3M in Series E Funding
Leader in appointment-driven personalization will use funds to extend its platform with new artificial intelligence capabilities to accelerate growth BOSTON—March 15, 2017—TimeTrade, the leading provider
Read MoreFebruary 14, 2017
TimeTrade Survey: Retailers Missed Out on $150 Billion in 2016 Revenue by Failing to Provide Shoppers with Personalized Service
Retailers would increase their revenue 5%by providing shoppers with better customer experience Millennials would pay up to 20% more for better retail experiences BOSTON—February 14, 2017—Disappointing
Read MoreJanuary 31, 2017
TimeTrade Introduces TimeTrade Scheduler on the Salesforce AppExchange, the World’s Leading Enterprise Apps Marketplace
Scheduler makes it easy for businesses to generate more leads and close deals faster by accessing the power of TimeTrade appointment scheduling from within Salesforce BOSTON—January 31, 2017—TimeTrade, a
Read MoreJanuary 12, 2017
Top Retailers Use TimeTrade to Schedule 50M Customer Appointments in 2016
Dominant provider of appointment-driven personalization for retail will demonstrate its capabilities in booth #2235 at NRF 2017 in NYC Boston—January 12, 2017—TimeTrade, the leading provider of
Read MoreDecember 15, 2016
Survey Says: Personalized Service is Key to Credit Union Growth and Success
TimeTrade study identifies credit unions’ edge over banks when it comes to meeting consumer needs BOSTON—December 15, 2016—TimeTrade, the leading provider of appointment-driven personalization,
Read MoreSeptember 28, 2016
TimeTrade Launches Customer Engagement Cloud
Platform fundamentally improves the way businesses engage with customers BOSTON—September 28, 2016—TimeTrade, the leading provider of appointment-driven personalization, today launched its Customer
Read MoreAugust 10, 2016
Survey Says: Bank Executives and Consumers Disagree on How Well Banks Deliver Personalized Customer Service
BOSTON—August 10, 2016—TimeTrade, the leading provider of appointment-driven personalization, today announced the results of a new study—The State of Retail Banking 2016: A Survey of C-level Banking
Read MoreJuly 21, 2016
Peoples Bank Personalizes Consumer Banking with TimeTrade’s Omnichannel Appointment Scheduling
TimeTrade will help Peoples Bank elevate the in-branch experience with improved services, individualized attention BOSTON—July 21, 2016—TimeTrade®, the leading provider of appointment-driven
Read MoreJuly 12, 2016
Arizona Federal Credit Union to Personalize Customer Service and Improve In-Branch Efficiency with Omnichannel Appointment Scheduling from TimeTrade
TimeTrade’s solution gives Arizona Federal a unified SaaS-based platform for personalizing members’ banking experiences BOSTON—July 12, 2016—TimeTrade, the leading provider of appointment-driven
Read MoreMay 26, 2016
Study: Retailers Still Falling Short of Customer Expectations When it Comes to Providing a Personalized Customer Experience
Shopper journeys marked by inconsistency, lack of personalization across channels BOSTON—May 26, 2016—Despite retailers increased emphasis on delivering a personalized customer experience across
Read MoreMay 23, 2016
TimeTrade and FIS Help Banks Build Loyalty and Boost In-Branch Experience
BOSTON—May 23, 2016—TimeTrade, the leading provider of appointment-driven personalization, today announced that it has partnered with FIS, a global leader in financial services technology, to include
Read MoreApril 12, 2016
Study: Personalized Attention a Top Priority for Banking Customers
BOSTON—April 12, 2016—Today's "on-demand" consumers want personalized attention from their banks and strongly prefer in-person assistance when making major purchasing decisions, such as first-home
Read MoreJanuary 13, 2016
Study: In-Store Retail Still Dominates, But Retailers Must Evolve With Customer Expectations
In-store shopping will continue to drive revenue in 2016, but consumers will increasingly gravitate to retailers that deliver personalized service, according to new research from TimeTrade, the leading
Read More