Appointment scheduling can benefit any retailer by making it easy for their customers to connect with them for personalized conversations. This technology not only lets retailers provide a service guarantee to customers and prospects, it also presents upselling and cross-selling opportunities.
Let’s take a look at how a leading regional wireless service provider is generating positive business results using Engageware’s online scheduling software.
C Spire is the largest privately held wireless communications provider in the United States. It books more than 1,000 appointments each month with customers and prospects across more than 60 retail locations in the Southeast.
With Engageware’s retail scheduling software, C Spire is able to provide one-on-one attention to its customers at a time and location that’s most convenient for them.
“We chose Engageware because the solution easily integrated into our website and with Microsoft Exchange, provided a web interface that was perfectly optimized for mobile, and was the most mature and scalable solution on the market,” said Richard Reynolds, director of retail operations for C Spire.
“Our staff can manage appointments with the easy-to-use solution and our customers have been pleased with the ease of scheduling a meeting at any of our retail stores,” he added.
C Spire’s focus on making it easy for customers to schedule meetings is certain to resonate with millennials, fast becoming the country’s most prominent consumer demographic. A Engageware survey of 1,064 consumers showed that 79 percent of millennials would be willing to schedule an appointment (in person, on the web or on their mobile device) to meet with a wireless associate.
And, as C Spire also provides a fiber-to-the-home (FTTH) service, online appointment scheduling will be very convenient for customers who are having the service installed. C Spire’s CTO, Stephen Bye, recently told Fierce Wireless that the company is seeing high demand for its fiber-based service.
Download our B2C Customer Engagement report to discover how and when buyers want to engage with providers of goods and services, the common challenges buyers experience when making personal purchases, and what impact customer engagement has on a consumer’s ultimate buying decision.