It’s time to reimagine retail in today’s society, and explore what’s next. With just five weeks until show time, the Engageware team is gearing up to head to Seattle, the Coffee Capital of the World, for Future Stores 2016.

This past quarter, Engageware was excited to share our State of Retail 2016 report, which surveyed more than 5,000 consumers and 100 senior level retail executives about their shopping behaviors and perceptions. The report found that despite the buzz around ecommerce, demand for in-store shopping remains strong – people still want to visit stores. At the same time, however, rising expectations from consumers means retailers must deliver a more personalized experience. This makes for an interesting challenge for brick and mortar retailers in the years to come. How can they capitalize on the desire for in-store shopping and elevate customer service to stay competitive?

We are excited to announce that Engageware CEO, will be addressing this issue at Future Stores next month. We hope you’ll join him on June 21st at 2:25pm PT for a session titled “The Unfulfilled Promise of the On-Demand Economy, ” part of the Capitalizing on the Experience Economy track. Gary will be sharing insights around how brick and mortar retailers can address consumers’ desires for prompt, high-level and personalized in-store service.

The Engageware team will also be on site at Future Stores throughout the event at booth 209. Stop by to chat about the changing role of brick and mortar retail in today’s shopping landscape and what retailers can do to stand out from the crowd and deliver superior in-store experience.

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