CEMEX scales multilingual customer service across 6 countries with Engageware AI
Case Study
CEMEX scales multilingual customer service across 6 countries with Engageware AI
CEMEX needed a scalable way to deliver consistent customer support across multiple countries, languages, and time zones. Traditional support channels created delays while sales teams were burdened with repetitive inquiries.
See how they solved it with Engageware:
- 97% customer query resolution rate with 45,000 customer inquiries automated since launch
- AI-powered support deployed across 6 countries and multiple languages with 24/7 self-service support across time zones
- 1:42 average engagement time with real-time status updates and proactive SMS and WhatsApp notifications
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