ADT protects more than 215,000 homes, businesses, and companies through a professional monitoring system staffed around the clock. In an industry where response time is a core product requirement, service availability is non-negotiable. See how ADT deployed Engageware’s Virtual Assistant to scale capacity 24x without adding headcount.

See what’s inside:

• How monthly service interactions grew from 300 to 7,200 with 97% of inquiries resolved without agent escalation
• How ADT converted a cost center function into a revenue-contributing one by integrating lead generation directly into service conversations
• What 24/7 availability with a 1-minute average engagement time means for a company whose core promise is protection