Automate Conversational Customer Journeys – Simple or Sophisticated
Studio’s low-code platform simplifies the creation of custom flows, allowing you to design complex workflows, enriched with AI, with ease—without heavy reliance on IT resources.
Accelerate go-to-market timelines for new products and reduce reliance on IT resources by creating conversational journeys tailored to customer preferences with Engageware’s suite of web services, APIs and third-party applications.
Easily Craft and Integrate Flows into Your Conversational Experience
Create tailored conversational journeys with Engageware’s suite of web services, APIs, and third-party applications. Optimize workflows and maximize efficiency with seamless customizations, including images, PDFs, live chat transfers, buttons, forms, and more.
Design Simple or Sophisticated Experiences with Ease
Whether you have a dedicated tech team or are a coding enthusiast, Studio’s intuitive interface empowers you to effortlessly create and deploy flows directly into your conversational journeys.
Manage All Your Integrations from One Central Hub
Designed for teams that want full control over their integrations, Studio enables you to move away from timely complex coding and technical dependencies while empowering your team to design any kind of transactional integrations with third-party platforms and manage from a single, unified place.
Any Industry, Any Integration
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Financial
Build customer experiences to support gathering credit history information, account balances, statements and loan information and origination.
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Healthcare
Leverage for customer journeys including appointment confirmation, payment status, reimbursement or health plans.
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Retail
Maximize customer experiences with live shopper consultations, delivery tracking, virtual try-ons and inventory checks.
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Telecommunications
Easily craft customer engagement around mobile usage or plan usage, provide access to billing statements and feedback loops.
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Utilities
Provide access to payment statements and due dates, service status and updates and feedback loops.
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Education
Build journeys to support new student registration, account and billing status, course information and certifications.
Frequently Asked Questions
- Why should I use Studio?
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Offering instant solutions is key when designing a truly conversational experience for your customers. Transactional integrations with third-party platforms will provide them with the information they are looking for, like a support ticket, a credit card balance, or the details of their phone plan. With Studio, develop custom workflows to connect the with web APIs and web services. Studio versatility allows you to automate customer service and sales query resolution in an autonomous manner.
- What are the skills required to use Studio?
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Studio is a low code tool, to promote ease of use and simplicity for all our customers. To maximize your success with Studio, we recommend users have some basic knowledge of flow layout, modeling, and JavaScript programming language.
- What are the infrastructure requirements?
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To create integrations using studio you need to have access to an API REST or SOAP. They could be owned by you or by a third party.
- Is Studio self-service?
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You can use studio to create integrations at your own pace and according to your own objectives. However, Engageware’s professional services team is well equipped to provide your team support and guide you through the process.