TimeTrade, Mad Mobile Partner to Give Retailers Optimized Customer Engagement Platform
BOSTON—January 9, 2018—TimeTrade, the leader in omni-channel intelligent appointment scheduling, and Mad Mobile, a recognized leader in Unified Commerce, today announced an integrated solution for optimized customer engagement through the Mad Mobile Concierge Solution and TimeTrade’s industry-leading Appointments-as-a-Service platform.
Retail store associates can now use Mad Mobile’s leading Concierge Solution to access TimeTrade appointments with a calendar view of their daily tasks, enabling them to better manage their day on mobile devices. With this integration, store associates can directly view appointments made via TimeTrade from store websites, mobile devices, search engines, and social apps. The integrated solution also gives associates a direct view of customer-specific information.
“We are excited to work with TimeTrade to leverage their industry-leading intelligent appointment scheduling platform as an additional source of value for our customers,” said Mad Mobile CEO Bruce Bennett. “TimeTrade’s ability to provide a high-quality flow of appointments, along with their direct reach to shoppers across multiple channels, personalizes the shopping experience at stores and increases sales.”
“Mad Mobile’s retail solution helps retailers by giving store associates the ability to combine functionality for clienteling, assisted selling, engagement, and productivity,” said TimeTrade SVP Cimarron Buser. “Engagement is deeper when shoppers get a ‘we’ve been expecting you’ welcome experience upon arrival at the store for their appointments, and the integrated TimeTrade-Mad Mobile solution enhances deep-dive information so the store associate can personalize the shopper experience and better serve customers.”
Mad Mobile and TimeTrade will be presenting the solution at NRF 2018 Retail’s Big Show & EXPO Booth # 2430 at the Jacob Javits Convention Center, New York City, January 14-16, 2018.
TimeTrade helps leading brands optimize engagement through all phases of the customer relationship. TimeTrade’s intelligent appointment scheduling (IAS) platform harnesses the power of artificial intelligence to improve meeting scheduling strategies through real-time customer insights and actions, producing better meetings and higher growth businesses, with TimeTrade customers outpacing their peers by nearly 3X. Tens of thousands of businesses – including leading global banks, retailers, and software companies – use TimeTrade’s Appointments-as-a-Service platform to deliver the personalized attention expected by today’s on-demand consumers.
About Mad Mobile
Mad Mobile is transforming retail with mobile solutions that empower store associates to engage with customers, enhance the in-store shopping experience, and sell more. Concierge is a mobile solution that connects store associates with valuable customer and product information from enterprise systems (ECOM, ERP, CRM, DOM, POS) to unleash powerful functionality for Clienteling, Assisted Selling, BOPIS, and mPOS. Top clients include Talbots, Helzberg Diamonds, Books-A-Million, The North Face, Timberland, Vans, Sysco and Century 21 Stores. Offices in Tampa (HQ), NYC, Buenos Aires, Milan, and London.