It’s Customer Service Week (and Why It’s Important)!
Did you know that it’s Customer Service Week? Each year, thousands of companies across the United States and around the world mark this international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. Customer service is more crucial than ever to every business. A […]
Match That: LogMeIn Selects Engageware to Help Sales Connect with More Prospects
Here at Engageware, we’re prone to the occasional “crush”—especially on companies that disrupt traditional business models. Basically, when we see a dynamic business simplifying dated processes and solving problems, our heart goes aflutter. So when we recently had the chance to work with LogMeIn, well… let’s just say they had us at “hello.” In many […]
Insights on Retail Customer Personalization from Our Recent Webinar
I recently hosted the webinar “Trends in Retail and the Personalized Experience,” during which I discussed research on the latest trends in retail with expert panelists Scott Duby, director of Global Consumer Industry for IBM, and Kim Garretson, principal of Realizing Innovation and BrainTrust panel commentator for RetailWire.com. The key takeaway from the webinar was […]
Reimagining Retail at Future Stores 2016
Engageware’s appointment-driven personalization solutions were a big hit at the Future Stores 2016 trade show in Seattle this month. At a show that reimagines the future of retail, Engageware was a natural fit for retailers who are looking for new, more effective ways to engage with their customers and drive more sales. Great topics from […]
Engageware Heads West for The Business Banking Conference
It’s been a busy year so far for the Engageware team, and as April comes to a close it’s time for us to hit the road once again. We’re heading to Bloomington, MN next week for Barlow Research’s Business Banking Conference, May 2nd and 3rd, 2016. The show agenda is packed with two days of […]
How to Keep Up with an On-Demand Economy
Last Friday, Engageware had the privilege of having Rackspace Futurist, Robert Scoble and Crowd Companies Founder, Jeremiah Owyang, join Engageware’s CEO for a webinar on the On-Demand (Concierge) Economy. The webinar panelists discussed drivers for the on-demand economy and how consumers today expect services and goods at their fingertips. Per the discussion, leading companies are […]
What is Driving the On-Demand, Concierge Economy?
The Concierge Economy is defined as disruptive brands (such as Uber) providing information at consumers’ fingertips (mobile or web), then providing the service (such as taxi service) instantly, at a reasonable cost. Uber, a ride-sharing service founded in 2009, is now valued at over $50 billion dollars with a presence in 58 countries and 300 […]
What’s in Store for 2016?
For many in the retail world, the months leading up to NRF’s Big Show last week were exciting, action packed, and consumed by show prep. The hard work paid off: the event was a great success, with many informative sessions to attend and interesting booths to visit. But now, as NRF excitement finally wanes, it’s […]