Sales

While essential businesses across the country are slowly reopening, large enterprises are encouraging employees to continue working from home. Sales travel also remains on pause. The best way to stay connected with your team, sales prospects, or clients is to engage with them in the most personal way possible right now. That’s largely through the […]

As more meetings go online or are held on the phone due to the current health pandemic, there’s going to be virtual meeting fatigue. But there are ways to avoid common pitfalls and turn scheduled interactions into productive exchanges. Being prepared, keeping everyone focused on the agenda, and ensuring that each meeting is as personal […]

4 tips to overcome common barriers and grow your pipeline A robust pipeline is always important, but it takes on even greater importance now in an era of uncertainty, where sales decisions will undoubtedly face delays. One of the first ways that sales members traditionally meet and connect with prospects is through a virtual or […]

Empower sales teams to sell more with less admin burden Sales and support teams are busy, but frequently not in the most productive ways. A slew of recent research, including the Salesforce State of Sales report, found that sales reps spend just over one-third (34%) of their time selling. The rest is devoted to admin […]

If you’ve visited a business website, you know just how popular chat platforms have become. They enable businesses of all types and sizes to communicate directly with prospects and customers in near real-time. There are typically two types of chat functionality: live chat during business hours and after-hours chatbots for nights and weekends. Adding chat […]

At Engageware, our appointment scheduling solution features the tools that help businesses and professionals manage their busy schedules of appointments and meetings more easily and effectively. Also known as appointment booking software, companies use our scheduling tools to easily automate various tasks, automatically schedule confirmed meetings, and increase show rates by sending calendar invites and […]

Mobile Appointment Scheduling Interactive Calendars That Work Seamlessly Across Devices Engageware’s online appointment scheduling app provides a positive, personalized user experience to your customers while allowing your employees to focus on value add efforts for your business. Engageware’s Intelligent Appointment Scheduling connects prospects and customers with the right employee on your team by linking your […]

Scheduling an appointment over the phone or through back and forth emails, whether with customers or prospects, is far more time-consuming and frustrating than it should be. That’s why organizations are turning to online appointment scheduling to help drive growth and customer loyalty. Fueled by consumer demand for live interactions when and where they want […]

Whether you’re skiing down the side of a mountain or kicking up your feet on a beach, everyone deserves their vacation time. Especially since research has shown that vacations can have a positive effect by forcing us to be more organized and on top of things when we are at work. But just because you’re […]

You’ve done the research and know your customers are savvier than ever, want personalized attention, and are raising their hand and asking to meet with real people instead of having conversations with chatbots or waiting days to weeks for a response from your contact forms. This is where the addition of a “Schedule-a-Demo” feature on […]

Maybe you’ve been chasing a sales lead for months and finally confirmed a meeting with a stakeholder who can make or break the deal. Alternatively, you may be a retailer offering one-on-one appointments with VIP customers for services that range between consultations to preview nights. Regardless of who your customer or prospect is, booking the […]

What growth killing mistakes are you making with your financial advising business? Trying to handle everything on your own is not scalable and could be costing you opportunities and negatively impacting your customer relationships. In this interview with Jason Hill of Client Focused Advisors and host of the podcast Shrimp Tank Boca Raton we discuss: […]

Automation has been suffering from a bad reputation problem lately. This is especially true in the retail sector where a recent survey indicated 2 out of 3 retail workers fear technology will overtake many of their job duties. But there’s a much more optimistic tone among industry insiders and analysts. The World Economic Forum, the […]

With just days left to go in 2018, we thought it was the right time to take a look back at the blog posts and topics our readers loved most this year. In case you missed them, here’s a quick Top 10 list. Enjoy, and we look forward to bringing you more engaging content in […]

If you fear public speaking, you aren’t alone. And if you’re a salesperson who dislikes cold calling, you aren’t alone either. In fact, studies show that 80% of new salespeople fail to meet their quotas because of call reluctance. But like anything else, the secrets of successful cold calling can be learned – and we […]

Salesforce’s AppExchange is a rich destination for Salesforce users, allowing administrators to select and download from over 3,000 applications that help fulfill business needs across the spectrum of Salesforce users. Increasingly, customers have come to Engageware with questions related to our own AppExchange listing, Scheduler for Salesforce, and inquired about the status of our application and […]

Yesterday Engageware released data from our survey on the state of the B2C buying experience, and respondents made it overwhelmingly clear that B2B brands should consider appointment scheduling to deliver the personalized buying experiences preferred by today’s consumers. The Engageware-sponsored survey, “What Buyers Want: The State of the B2C Buyer Experience,” complements our recent data […]

Today, Engageware announced the results of our research on the state of the B2B buying experience, with data revealing deep dissatisfaction by B2B buyers over seller companies’ customer engagement strategies. Most notably among their concerns, B2B buyers cite a failure by B2B sellers to facilitate live interactions with knowledgeable employees regarding potential purchases. Indeed, “What […]

The Keynote at last week’s Microsoft Inspire 2018 conference featured Microsoft’s Ron Markezich, Corporate Vice President of Office 365 Marketing, who told partners that “we have parity between Skype for Business Online and Microsoft Teams.” This has been a key factor in Microsoft’s Intelligent Communications strategy, according to Ben, and a key milestone for existing […]

As a small business owner, we understand that to succeed, your team with a dream needs to be able to convert sweat equity and elbow grease into results. One of the biggest challenges small business owners face is how to do all that needs to be done when there are never enough hours in the […]

Salesforce recently released its annual “State of Sales” report, and it contains some amazing insights based on responses from more than 2,900 global sales people, managers and leaders. The report is a must-read for anyone involved in the sales profession as it clearly demonstrates where businesses are focused in terms of technology trends and best […]

We’re excited to kick-off a new video series called, “Un-Missed Connections” where we’ll discuss best practices, worst practices, and some of the creative techniques marketing and sales pros are using to get connected — and stay connected — to their prospects and customers. So watch this space and plan to join the conversation – Un-Missed […]

Now that the new year is finally here, Engageware is ready to help salespeople hone their skills and be even more successful in 2018. In that spirit, here are the next pair of tips from my best-selling book The Pocket Guide for Sales Survival. The book features “161 Vital Rules for Selling Anything to Anyone, […]

Here are two more tips for sales people from my best-selling book The Pocket Guide for Sales Survival. The book features “161 Vital Rules for Selling Anything to Anyone, Anywhere” organized for beginner, intermediate, advanced and expert salespeople. Rule 79: Always Check In Is that fair? May I proceed? Should I continue? Does that make […]

Last week, I introduced you to the best-selling book The Pocket Guide for Sales Survival coauthored by Randy Bernard, Engageware’s vice president of sales, and Jason DeAmato. The book features “161 Vital Rules for Selling Anything to Anyone, Anywhere” organized for beginner, intermediate, advanced and expert salespeople. Each week, the Engageware blog is going post a pair […]

While the majority of your colleagues are finalizing holiday vacations, preparing dinner menus and ducking out during lunch breaks to finish the last of their shopping, sales professionals often spend the final days of the year hunched over their desks analyzing a shrinking pipeline. Because B2B sales cycles continue to grow—many of them now lasting […]

Engageware is dedicated to helping our customers engage with their prospects and customers to drive more business. That’s why we’re always trying to provide insights to sales teams about how they can use Engageware—especially Scheduler, our solution for Salesforce users—to create more conversations that lead to more sales. Now, we’re going to take a slightly […]

One of the great things about the members of the Salesforce community is their willingness to help users get the most out of the platform. When I was at Dreamforce recently, there were incredible learning opportunities. Hundreds of experts were available and ready to walk you through any area of the Salesforce product and guide […]

Dreamforce is huge. Attempting to summarize an event with 170,000 people, more than 2,700 sessions, 50 parties, and a myriad of partner locations, special events, and extra-curricular activities is a challenge. From my perspective, Salesforce draws three main audiences to Dreamforce: investors, customers and partners. As an investor, wherever you went in San Francisco, you […]

Next week marks the return of what has become perhaps the biggest technology trade show in the U.S.: Dreamforce. The annual Salesforce extravaganza of sessions, A-list keynote speakers, and thousands of companies exhibiting their Salesforce-connected wares will dominate the city of San Francisco. For companies that rely on Salesforce as their customer relationship management solution, […]