Welcome to the Appointment Economy

Meeting consumers’ needs now demands a laser-sharp focus on safety, convenience, and the delivery of a seamless end-to-end buying experience.

Engageware’s Retail Experience Package has been uniquely designed to address these challenges with support for both virtual and in-store appointments, and multi-channel scheduling options, all delivered with flexible implementation services that meet your requirements today, and can grow with your business as local guidelines and needs change.

Speak with a Retail Specialist

Consumer expectations for retail shopping have changed. Are you ready?

Engageware’s Retail Experience Package gives your customers the confidence to shop in their preferred channels, complete with the safe, personalized service they’ve come to expect.

Maximize Traffic Flow with In-Store Concierge

Equip managers and staff at every location with easy to use in-store mobile tools for managing appointment demand. Increase revenue per visit and share of wallet with in-store Concierge assistance, guiding customers to the products they want and the expertise they need.

Capture New Visibility into Staffing Needs

We understand that retailers also face an internal scheduling challenge. Wondering who and how many staff associates you’ll need as stores re-open? Unsure about demand in a specific store location? Offering pre-scheduled appointments lets managers quickly match employee availability and physical space limitations with customer demand, making workforce planning planning simpler, more efficient and more profitable.

Why Retail Appointment Scheduling?

Engageware’s Retail Experience Package has been uniquely designed to address these challenges with support for both virtual and in-store appointments, and multi-channel scheduling options–all delivered with flexible implementation services that meet your requirements today and can grow with your business as local guidelines and customer expectations change. Enable customers to book high-value appointments with you anytime, connecting with the right team member in the right location to meet their specific needs.