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In The News

November 16, 2023
Bankadelic Podcast: Helping Banks and Credit Unions Ride the Big AI Wave

Nina Vellayan of Engageware explains how her company takes an approach to AI that engages...

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May 30, 2023
5 ways a human touch can increase digital adoption

Human and digital channels must work together for a better digital experience

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January 30, 2023
Digital Banking’s Next Frontier

Digital adoption strategies are necessary for credit unions

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January 23, 2023
Summit CU shifts focus from member experience to member engagement

Member engagement is the sum of all member experiences

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January 14, 2023
Natco Credit Union Advances Member Engagement Strategy, Expands Partnership with Engageware

Engageware’s Appointment Scheduling solution has added tremendous value

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December 2, 2022
Better Customer Engagement is Essential to Help Banks Differentiate

What consumers are looking for from their primary financial institution

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November 7, 2022
Delivering What Members Need Most During Economic Uncertainty

Delivering satisfactory member experiences that build loyalty not matter where members interact

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July 11, 2022
Banking By Appointment: Leveraging New Technologies To Better Serve Members

Credit unions are using appointment scheduling to manage staff and consumer needs effectively

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June 24, 2022
Customer Engagement: The Key to Differentiation in banking

Customer Experience and Customer Engagement are two very different concepts

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April 4, 2022
BAI Article: The digital-first challenge is hidden costs

To drive efficiencies, financial institutions should focus on tactics that optimize self-service

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