How Lake Michigan Credit Union turned scheduling into $15.2M in loan volume
How Lake Michigan Credit Union turned scheduling into $15.2M in loan volume
LMCU branches were too busy, wait times were frustrating members, and lending call centers were booking loan closings without visibility into branch schedules.
See how they fixed it with Engageware:
- $15.2M in total loan volume in the first 8 months with 85% of appointments representing new business opportunities
- 2,300+ self-scheduled appointments and 300 new deposit shares opened
- Centralized schedule access eliminated departmental silos and gave branch staff advance visibility into member needs
Explore more
See how a digital-first credit union achieved 86% YoY appointment growth, $19.2M in loans serviced,...
Agentic AI is changing how organizations engage customers by moving from simple responses to goal-driven...