Engageware November 2025 Product Release Showcase

Engageware’s generative AI powered Customer Self‑Service Virtual Assistant puts one governed knowledge base behind chat, FAQs, tutorials, and search so members get the right answer the first time, every time.

Hear from Laurie Roth, Learning and Development Manager, how United Heritage Credit Union harness Engageware Knowledge Management to enhance operational efficiency and leverage employee experiences.

The PEAK Matrix® evaluates Conversational AI products based on market impact—measured by market adoption, portfolio mix, and value delivered and more. Discover Everest Group's analysis of Engageware.