Digital-First Banking Trends Report

One year following the onset of the COVID pandemic, customers are leveraging self-service and bank and credit union’s digital channels more than ever. As a matter of fact, customer engagement trends with banks and credit unions show that usage of digital self-service content and appointment scheduling is up nearly 2x greater than in the first few months following pandemic related branch closures.

Usage data from 400+ financial institutions reveals five ways banking has changed due to COVID.

Download this ebook to learn how banking has changed due to COVID based on data one year later.