Retail Will Look Different After COVID-19, Here’s How to Plan for the Recovery
The retail world, like everything else, is different than it was a month ago. Thousands of retailers have been forced to close brick-and-mortar operations as social distancing orders to combat COVID-19 took effect. Consumers, shut indoors across the country, have changed the way they shop and interact with retail brands. As stay at home orders […]
As Banks Deal with Rush for SBA Loans, Customer Service and Appointment Scheduling is Key
Small businesses in need of urgent financial assistance from COVID-19 disruptions are looking to banks for help. Specifically, there is a rush to apply for loans under the Paycheck Protection Program. The $349 billion small business loan program, part of the CARES Act, was launched last week, but a confusing set of guidelines from the […]
How To Support Bank and Credit Union Employees During the COVID-19 Crisis
As individuals and businesses face new financial challenges amid the Coronavirus pandemic, there has been an outpouring of questions from the consumer and business banking community. The need for banks and credit unions to step up and provide digital support is greater than ever. With that, the very core of how people bank in the […]
Providing Digital Support as Banking Customers Shift to Digital
A recap of the March 31st webinar – How to Provide the Best Digital Support as Banking Customers Shift to Digital Amid COVID-19. The effect of COVID-19 on banking has been significant. Almost overnight, banking customers were forced to switch to digital banking. The impact was significant. Banks and credit unions were forced to direct […]
Engageware’s Essential Banking Package Offers Banks and Credit Unions a Quick-Start Option for Online Scheduling
In response to overwhelming demand for a scheduling solution that’s quick to implement, but still powerful enough to balance COVID-19 restrictions and a coming surge in banking demand resulting from the CARES Act, Engageware created the Essential Banking Package. Here’s why. An Immediate Need to Revamp Operations While most of the nation is shut down […]
6 Ways Online Scheduling Can Help Higher Ed Stay Connected While Campus is Closed
Like everyone, for those in Higher Ed, the world looks dramatically different than it did just a few weeks ago. COVID-19 has forced the closure of colleges and universities across the nation, canceling in-person classes in favor of online distance learning. More than 14 million students and thousands of professors and administrators are now navigating […]
Why Digital Channels Are Critical for Supporting Your Banking Customers During COVID-19 and Beyond
As individuals and organizations, we’re all navigating a sea of uncertainty surrounding COVID-19. Banks and credit unions are not exempt, and are being forced to make tough decisions that balance the need to protect employees and customers, while providing much needed support and service. Thankfully, investments in digital banking technology are enabling banks and credit […]
Is Voice Technology the Next Customer Service Trend for Credit Unions?
Credit unions and retail banks are facing uncertainty in how to respond to customers efficiently in a time of a global health pandemic. Given the current move to service customers through digital means whenever possible, one of the trends we think is worth revisiting is voice technology for credit unions. While smart speaker adoption is […]
How To Support Your Banking Customers During the COVID-19 Crisis
As the events of the last few weeks unfold, there is no questioning it — we have found ourselves in an unprecedented situation – locally, nationally, and globally. The changing tide of the COVID-19 pandemic has set forth widespread economic, health, financial, and lifestyle changes, and it seems that no business, industry or sector remains […]
Using Virtual Client Meetings to Your Advantage in the Age Of COVID-19
Let’s face it. Today’s headlines are a little scary. COVID-19 and the global pandemic has caused significant change across every citizens life. Whether people face the hard task of being self-quarantined at home to the average high school athlete’s spring sports season being entirely canceled, people have to deal with the “new normal” while health […]
4 Major Impacts of Poorly Written Policies and Procedures
When policies and procedures are not easily accessible, not written with an end consumer in mind, and not consistent across channels and branches, it negatively impacts knowledge management. Read on to learn the four major negative repercussions that can affect a bank or credit union. Compliance One of the major issues with inconsistent policy and […]
The Banking Acronyms Guide
Banking has tons of industry specific terms and as a result bankers often communicate using acronyms instead of using full terms. For example, saying CERCLA instead of Comprehensive Environmental Response, Compensation, and Liability Act. If you’re new to the industry it can be difficult to understand documents and even conversations that use banking acronyms you […]