An Efficient Branch Strategy Enables Banking Success
Superior customer experience is more crucial than ever in the banking industry, and a recent article by Barlow Research emphasizes the importance of the branch visit by highlighting banks who have made the process more efficient. The research firm reports that, based on its 2014 small business data, banking customers desire shorter wait times when […]
The Appleization of Retail: How Apple Used Customer Expectations to Enhance Their Retail Customer Experience
When it comes to shopping, today’s consumers seek immediate attention from knowledgeable staff. No modern retailer has made more strides at creating an exceptional customer experience and powerful in-store service than Apple. A cornerstone of this experience is the service and attention customers receive while visiting the Genius Bar. Apple recently made changes to its […]
Retail Reality Check [Infographic]
With so much information at their fingertips, you’d think shoppers would know exactly what they wanted before stepping foot in a store. But when we surveyed 1,000 consumers, at least half of them go shopping before they’ve made up their minds. That was only the tip of the iceberg. Consumers had a lot to reveal […]
U.S. Social Commerce Trends – 2012-2015 [Infographic]
The team at Invesp recently published an infographic highlighting the trends in US Social Commerce. The infographic specifically focuses on trends from 2012-2015 in the United States alone and contains some very interesting statistics. A few of the stats that jumped out to me are: Social Commerce will jump from $3B in 2012 to $14B […]
Some Online Retailers Seeing Value in Opening Bricks-and-Mortar Shops Via LA Times
As more and more stores increase their online commerce, consumers still crave a person to person connection to help with the purchasing process. A recent article from the LA Times by Shan Li is turning the focus to online retailers who are opening brick-and-mortar locations to build their customer base and drive brand loyalty. From the […]
Regions Bank Ranks as Top US Bank for Customer Service
Within the past five years, customer experience has been recognized as a core contributor to business success, driving the emergence of related programs, processes and the hire of dedicated customer experience experts in more and more corporations. Bruce Temkin, co-Founder of the Customer Experience Professionals Association, (CXPA.org), managing partner of the Temkin Group (and former […]
Customer Loyalty Is Dead. Long Live Engagement!
A fantastic article by Executive Director Curtis Bingham fosters new ideas around customer-centric management in the pursuit of better business results. Curtis provides a provocative perspective on customer loyalty and engagement. This article is the exact reason why a Responsive Engagement Platform is key to building trust and boosting customer satisfaction. By connecting your customers […]
Everyone can create a ‘Genius Bar’ customer experience | Adrian Swinscoe
Everyone can create a ‘Genius Bar’ customer experience – Interview with Gary Ambrosino of Engageware on creating a personalized customer experience in a retail. Adrian Swinscoe sat down with our very own Gary Ambrosino, to discuss what banks and retailers can do to fight todays showrooming. “Its all about giving customers the personalized attention they […]
Do You Click-To-Schedule? Offer Appointments from Twitter and Facebook
Are you a Engageware user or looking to start using an Online Appointment Scheduling Solution? Then let everyone know you’re available to book a time with them. Whether you’re prospecting from Twitter, Facebook, or your website, by adding the “Click-To-Schedule” Twibbon to your Facebook and Twitter avatar, you’ll be letting your prospects and followers know […]
Engageware Hangout: How to Setup Round Robin Routing
Round Robin Routing with Scheduler for SMB (Workgroup/Business Edition) is a great way for you to offer appointments from your website and emails what will evenly distribute meetings across your team members, whether you’re looking to schedule meetings with new prospects, customer service, support, and more. To learn more about Engageware’s Scheduler for SMB
Process Payments and Schedule Appointments with Paypal
We have a lot of clients that offer consulting services, whether they are Life Coaches, Career Coaches, Business Consultants, or Personal Trainers, that need a way to not only schedule meetings with clients by using a Click-To-Schedule button, but to bill them as well. By using Paypal to accept payments from your clients, you can […]
Government services use our scheduling solution to boost efficiency and reduce waiting
Boost Efficiencies and Reduce Wait Time with Online Scheduling Government Services Engageware’s online scheduling solution is engineered to help government agencies at the federal, state, and local level apply Internet technology to gain better control over scheduling processes and improve resource utilization throughout their operations and programs. Engageware appointment scheduling software makes it possible for […]