Alleviating Patient ‘Traffic Jams’ at Medical Labs
The medical and diagnostic lab industry is growing rapidly, as the range of available tests and services—and the quantity ordered by doctors—continues to increase. Companies in this industry collect blood, take images and perform a range of other procedures, the results of which help doctors diagnose and treat their patients. Among the many factors contributing […]
How One Credit Union Transformed Their Branches with Engageware
Credit unions are well known for putting their members first. It’s what differentiates them from larger financial institutions. Leaders in the space know that keeping their customer at the center of their business is key for retention and loyalty. For Rivermark, an Oregon-based credit union, embarking on a mission to transform their branches was a […]
Microsoft Announces Upcoming Scheduling App for Small Businesses—But What About Everyone Else?
On July 20, Microsoft introduced a new feature of its Office 365 suite called Bookings. It’s a scheduling application designed for small business and is slated to ship later this year for Office 365 Business premium customers. The key features for small business owners include the ability track their customers, add appointments, set rules for […]
Savvy Retailers Are Capitalizing on Pokémon Go Craze
Pokémon Go—the free-to-play location-based augmented reality game—has been sweeping the globe, and savvy retailers are capitalizing on its popularity. A collaboration of Google spinoff Niantic and Nintendo, the game was released July 6th for iOS and Android devices. Since then, it has set unprecedented records for a mobile game. It currently has 26 million daily […]
Arizona Federal Credit Union Chooses Engageware to Personalize Customer Service
When the team at Arizona Federal Credit Union wanted to deliver personalized member services and improve in-branch efficiency, they chose Engageware. The Phoenix-based credit union has more than 125,000 members and $1.3 billion in assets. Arizona Federal operates more than a dozen ServUs Center locations throughout the metropolitan Phoenix area. Like any retail financial institution, […]
Amazon Prime Day Spurs Retail Frenzy
This week marked Amazon’s second annual Prime Day, a day when the retailer promises “amazing” deals to its most loyal customers (i.e., those who pay $99 annually for Prime membership). Last year’s inaugural Prime Day shattered Amazon’s Black Friday sales record by 18 percent. Customers ordered 34 million items across Prime-eligible countries at a rate […]
Reimagining Retail at Future Stores 2016
Engageware’s appointment-driven personalization solutions were a big hit at the Future Stores 2016 trade show in Seattle this month. At a show that reimagines the future of retail, Engageware was a natural fit for retailers who are looking for new, more effective ways to engage with their customers and drive more sales. Great topics from […]
Engageware “Whips” Up a Frenzy at TechJam
Two weeks ago, Engageware had a great recipe for fun at Boston TechJam, an annual get together for established and emerging tech innovators. Sponsor companies try to outdo each other by setting up carnival-like games as a way to meet as many attendees as possible, recruit new talent and build brand awareness to help drive […]
10 Tips for Financial Advisors for Client Loyalty
Meeting the full-service advisory needs of individuals, families, business owners and senior executives, this award-winning, fast-growing firm has earned a reputation for solid counsel combined with innovative client engagement. Jason Hill, founder and president of Client Focused Advisors, sat down with Engageware to share his “10 Tips for Financial Advisors for Client Loyalty.” Founded in […]
The Unfulfilled Promise of the On-Demand Economy
The “on-demand” revolution has reached retail in full force, prompting brands across the industry to “Uberize” their services to give consumers what they want, when they want it. But the actions of several leading brands tell us that focusing on the digital experience alone, isn’t enough—the really smart retailers also are looking to revolutionize the […]
Virtual Agents and Chatbots Put the ‘Assist’ In Assistant
Virtual agents, assistants and chatbots belong to a family of programs that use artificial intelligence to provide a humanlike representation of an organization. They are designed to not only answer questions, but to try and hold conversations and manage discussions on issues relating to a company’s services and products, and aid in overall customer service. […]
Personalization In Retail: A Reality Check
Though personalization has been a buzzword for many years, the need for it in retail is more crucial than ever in a world where consumers are inundated with the “digitization” of everything. How do you we know this? Because consumers say so, and there is a stark contrast between the level of personalization that retailers […]