Arizona Federal Credit Union Chooses Engageware to Personalize Customer Service
When the team at Arizona Federal Credit Union wanted to deliver personalized member services and improve in-branch efficiency, they chose Engageware. The Phoenix-based credit union has more than 125,000 members and $1.3 billion in assets. Arizona Federal operates more than a dozen ServUs Center locations throughout the metropolitan Phoenix area. Like any retail financial institution, […]
Amazon Prime Day Spurs Retail Frenzy
This week marked Amazon’s second annual Prime Day, a day when the retailer promises “amazing” deals to its most loyal customers (i.e., those who pay $99 annually for Prime membership). Last year’s inaugural Prime Day shattered Amazon’s Black Friday sales record by 18 percent. Customers ordered 34 million items across Prime-eligible countries at a rate […]
Reimagining Retail at Future Stores 2016
Engageware’s appointment-driven personalization solutions were a big hit at the Future Stores 2016 trade show in Seattle this month. At a show that reimagines the future of retail, Engageware was a natural fit for retailers who are looking for new, more effective ways to engage with their customers and drive more sales. Great topics from […]
Engageware “Whips” Up a Frenzy at TechJam
Two weeks ago, Engageware had a great recipe for fun at Boston TechJam, an annual get together for established and emerging tech innovators. Sponsor companies try to outdo each other by setting up carnival-like games as a way to meet as many attendees as possible, recruit new talent and build brand awareness to help drive […]
10 Tips for Financial Advisors for Client Loyalty
Meeting the full-service advisory needs of individuals, families, business owners and senior executives, this award-winning, fast-growing firm has earned a reputation for solid counsel combined with innovative client engagement. Jason Hill, founder and president of Client Focused Advisors, sat down with Engageware to share his “10 Tips for Financial Advisors for Client Loyalty.” Founded in […]
The Unfulfilled Promise of the On-Demand Economy
The “on-demand” revolution has reached retail in full force, prompting brands across the industry to “Uberize” their services to give consumers what they want, when they want it. But the actions of several leading brands tell us that focusing on the digital experience alone, isn’t enough—the really smart retailers also are looking to revolutionize the […]
Virtual Agents and Chatbots Put the ‘Assist’ In Assistant
Virtual agents, assistants and chatbots belong to a family of programs that use artificial intelligence to provide a humanlike representation of an organization. They are designed to not only answer questions, but to try and hold conversations and manage discussions on issues relating to a company’s services and products, and aid in overall customer service. […]
Personalization In Retail: A Reality Check
Though personalization has been a buzzword for many years, the need for it in retail is more crucial than ever in a world where consumers are inundated with the “digitization” of everything. How do you we know this? Because consumers say so, and there is a stark contrast between the level of personalization that retailers […]
East to the West – Future Stores 2016 Just Weeks Away
It’s time to reimagine retail in today’s society, and explore what’s next. With just five weeks until show time, the Engageware team is gearing up to head to Seattle, the Coffee Capital of the World, for Future Stores 2016. This past quarter, Engageware was excited to share our State of Retail 2016 report, which surveyed […]
Engageware Heads West for The Business Banking Conference
It’s been a busy year so far for the Engageware team, and as April comes to a close it’s time for us to hit the road once again. We’re heading to Bloomington, MN next week for Barlow Research’s Business Banking Conference, May 2nd and 3rd, 2016. The show agenda is packed with two days of […]
Mobile Technology in Education Enables Post-Grad Career Guidance
According to the New York Federal Reserve, 44% of college graduates are currently underemployed, meaning highly skilled but working in low paying jobs. And, as graduation season approaches, today’s students are spending a lot of time with their academic advisors and at campus career centers, as they search for post-graduation opportunities. At the same time, […]
How Girard Financial Group Delivers the Best Experience for their Clients
Delivering Unprecedented Personalized Service Addressing the needs of individuals, families and corporations in central Massachusetts, Girard (G9) Financial Group, LLC is an independent, full-service financial planning and investment firm specializing in total asset management. Its offerings include but are not limited to: investment, estate, education, insurance, and income tax planning. Girard Financial Group “walks the walk” […]