4 Major Impacts of Poorly Written Policies and Procedures
When policies and procedures are not easily accessible, not written with an end consumer in mind, and not consistent across channels and branches, it negatively impacts knowledge management. Read on to learn the four major negative repercussions that can affect a bank or credit union. Compliance One of the major issues with inconsistent policy and […]
The Banking Acronyms Guide
Banking has tons of industry specific terms and as a result bankers often communicate using acronyms instead of using full terms. For example, saying CERCLA instead of Comprehensive Environmental Response, Compensation, and Liability Act. If you’re new to the industry it can be difficult to understand documents and even conversations that use banking acronyms you […]
Six Women Transforming Retail Today
Women drive the significant majority of consumer spending in the US, however, they only represent about five percent of CEO positions and 29 percent of executive or senior management positions at retail organizations. This year ShopTalk pledged to have an all-women speaker lineup, addressing many of the mission-critical issues required to continue pushing the industry […]
Shopping without Boundaries: The Quest for Omnichannel Personalization
According to McKinsey & Company, when it comes to retail personalization, the next digital frontier is in the physical world. That should not come as a surprise. While e-commerce growth is real, more than 90% of retail sales take place in a physical store. Even Amazon is opening more brick-and-mortar stores, a telling sign that […]
Engageware Named Online Appointment Scheduling Leader by G2
As Engageware’s SVP of Customer Success, I care deeply about our customers’ opinions. That’s why I was so pleased to see Engageware cited as a Leader in the G2 Enterprise Grid Report for Online Appointment Scheduling. Technology buyers turn to G2 to help them select the best products for their businesses and to find peers […]
5 Ways to Ensure a Successful Digital Banking Conversion
It’s estimated that 3 in 5 financial institutions have recently gone through a digital banking conversion or will in the next 18 months. While there are endless resources outlining the planning, and implementation from a technical perspective, what is often underestimated is the impact on your customers and staff. We recently talked to a Credit […]
Introducing Engageware Sync: CRM data synchronization that just works.
Empower sales teams to sell more with less admin burden Sales and support teams are busy, but frequently not in the most productive ways. A slew of recent research, including the Salesforce State of Sales report, found that sales reps spend just over one-third (34%) of their time selling. The rest is devoted to admin […]
The Shifting Battleground for Financial Services Clients & Assets
The financial services industry is in the midst of a generational transformation. By 2030, millennials will likely be well on their way to becoming the age group with the largest investable wealth. Yet only 4% of Americans ages 18-24 and 7% of those ages 25-34 currently use a financial advisor, presenting outsized untapped opportunities for […]
What’s the busy season for Credit Unions? The answer may surprise you.
Engageware has concluded a preliminary study of appointment data and the surprising results may help Credit Unions better prepare for the peak times their customers want to engage with them. After a review of over 1m appointments across thousands of locations over the 6-month period beginning in June 2019 and ending in December 2019, the […]
Gen Z Prefer People Over Tech While Shopping In-Store
Here’s how to create a retail environment that prioritizes people and meaningful experiences for a demographic with serious purchasing power. While Gen Z’s preference for online shopping steals most of the headlines, what this influential consumer demographic say they really want is more personalized and in-person retail interactions. The most recent research on Gen Z, […]
Machines Serving People? The Personal Experience at NRF 2020
At National Retail Federation 2020 in New York City, the trend continues towards automation and harnessing AI to make it easier for customers. One could say that it’s “The Rise of the Machines”, but in fact, the Machines are increasingly being used to connect customers with the right employees – not just a bot. My […]
Five Keys to Winning Over Institutional Buyers
Over 75% of distribution leaders see sales productivity as a top of mind issue. Something strange is happening in institutional sales. A study by Deloitte’s Casey Quirk shows that despite steady industry growth, sales productivity for asset managers has seen a dramatic decline over the past several years. As a matter of fact, it is […]