Welcome to the Appointment Economy
Meeting consumers’ needs now demands a laser-sharp focus on safety, convenience, and the delivery of a seamless end-to-end buying experience.
Engageware’s Retail Experience Package has been uniquely designed to address the shopping by appointment challenges with support for both virtual and in-store appointments, and multi-channel scheduling options, all delivered with flexible implementation services that meet your requirements today, and can grow with your business as local guidelines and needs change.
Speak with a Retail Specialist
Consumer expectations for retail shopping have changed. Are you ready?
Engageware’s Retail Experience Package gives your customers the confidence to shop by appointment using their preferred channels, complete with the safe, we’ve been expecting you personalized service they’ve come to expect.
Omnichannel Scheduling
Schedule appointments via your web, email, mobile, and social platforms for maximum engagement.
Remote Consultations
Unlimited appointments via phone or web for virtual styling and design sessions, pre-visit consultations, and more.
Associate Matching
Pair customers with the associate best qualified to meet their needs, providing personalized attention and product expertise.
Tools & Templates
Send your own custom branded emails + SMS texts for appointment confirmations & reminders.
Appointment Analytics
View detailed, actionable insights about your appointment activity to make the most of each engagement.
Scalable & Secure
Unparalleled security combined with 99.9% uptime for reliability you can count on.
Maximize Traffic Flow with In-Store Concierge
Equip managers and staff at every location with easy to use in-store mobile tools for managing appointment demand. Increase revenue per visit and share of wallet with in-store Concierge assistance, guiding customers to the products they want and the expertise they need.
Capture New Visibility into Staffing Needs
We understand that retailers also face an internal scheduling challenge. Wondering who and how many staff associates you’ll need as stores re-open? Unsure about demand in a specific store location? Offering pre-scheduled appointments lets managers quickly match employee availability and physical space limitations with customer demand, making workforce planning planning simpler, more efficient and more profitable.
Why Retail Appointment Scheduling?
Engageware’s Retail Experience Package has been uniquely designed to address these challenges with support for both virtual and in-store appointments, and multi-channel scheduling options–all delivered with flexible implementation services that meet your requirements today and can grow with your business as local guidelines and customer expectations change. Enable customers to book high-value appointments with you anytime, connecting with the right team member in the right location to meet their specific needs.