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Planning your 2022 strategy

It’s that time of year when you are gearing up to set your budgetary plans and strategic priorities for 2022. If this last year has taught us anything, it’s that consumer behaviors and expectations have changed, creating a new environment for customer/member engagement.

In this webinar we bring together insights from your peers and fintech leaders in customer/member experience to showcase the trends and how they plan to approach customer/member engagement strategy for 2022.

We share the results of a survey of bank and credit union leaders and where and how they plan to prioritize, invest, and allocate resources for customer/member engagement for 2022.

Key Takeaways:

  • What are your peers investing in and why?
  • How has customer/member engagement shifted over the last year?
  • What trends are on the horizon for customer/member engagement in 2022?

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