Fast Track Your Customer Engagement Strategy in 2022
It is a challenging time for financial institutions. Customer expectations have spiked over the course of the pandemic — but so has consumer skepticism. To make things more complicated, it has become more challenging to find, train, and retain employees.
Did you know?
- 35% of banking consumers nationwide say it is not easy to find even simple answers on their banking institution’s mobile app or website
- 53.3% of banking professionals said their top contact center priority is employee retention
This report covers:
-Major trends industry experts are predicting for 2022
-Survey results from banking professionals on what their priorities are and how they are investing this year
-3 strategies you can use to drive better customer engagement