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Fast Track Your Customer Engagement Strategy in 2022

It is a challenging time for financial institutions. Customer expectations have spiked over the course of the pandemic — but so has consumer skepticism. To make things more complicated, it has become more challenging to find, train, and retain employees.  

Did you know?

  • 35% of banking consumers nationwide say it is not easy to find even simple answers on their banking institution’s mobile app or website
  • 53.3% of banking professionals said their top contact center priority is employee retention

This report covers:

-Major trends industry experts are predicting for 2022

-Survey results from banking professionals on what their priorities are and how they are investing this year

-3 strategies you can use to drive better customer engagement

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