NATCO Credit Union Shares Five Tips For Implementing Appointment Scheduling Recap

Aimee speaks about OnPoint’s knowledge base (what they call InfoCenter) usage:

  • How they first set it up
  • What they have since changed
  • How they manage their knowledge base content
  • Landing pages
  • Handle their categories
  • Utilize decision trees to promote self-service among employees
  • Implementing a retail support line

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