Step-by-step interactive guides that walk your users through common digital tasks ranging from setting up mobile or online banking, to bill pay, to Zelle and more.
Empower Your Users
The shift to digital has created a lot of how-to questions from your customers. Engageware’s step-by-step interactive guides provide users with the visuals they need to learn exactly how to use your digital tools. The best part – it provides them the freedom to choose how they want to learn – click-through step-by-step, watch as a video, listen or read.
Answers the Common Questions Clogging Up Your Contact Center
Banks and credit unions are all reporting increased handle times. The number one cause – long technology calls. It’s frustrating for both your customers and employees that have had to learn how to become tech support. Engageware’s step-by-step guides allow customers the ability to learn on their own as well as provide your employees with a great tutorial to point frustrated customers towards when they call in.
Set it and Forget it
Engageware’s best practices ensure that customers can find the correct information and take the appropriate action to drive conversion and adoption. With our standard, ongoing content services, we handle the initial design and deployment as well as the ongoing management, and maintenance. This allows you to literally set it and forget it while we handle all of the updates and maintenance.
We recently completed a significant upgrade to our Digital Banking system and our members had many questions regarding the changes. With the assistance of the Engageware team, we were able to create guided tutorials that assisted our members with some of the changes to our system. We have also found that the guided tutorials provide great assistance to our staff, as it allows them the ability to “talk” a member through some of their questions.