Custom Work Queues provide the ease your customers and employees need to quickly resolve issues and capture new business opportunities
Easily Capture Customer Questions, Requests, and Needs
Not all customers want to call or visit with a request. Engageware’s custom work queues make it easy to quickly capture customer requests across your digital channels. These can be all kinds of queues from lead generation, skip a pay, customer complaints, update address, update name and more.
Engageware makes it fast and easy for me to resolve member inquiries in a professional and timely manner. It has improved my member experience for certain!
Customize Based on the Channel
The information you need to collect or how an inquiry is routed may vary based on the channel or type of form. With custom work queues you can easily customize your form fields or routing rules based on the channel and type of request.