Building Client Relationships and Driving AUM Growth
Wealth management is evolving and so are strategies to grow client relationships and drive assets under management (AUM).
With over a third of clients switching providers annually, wealth managers must pivot to seamless and personalized digital engagement to stay competitive. Integrated solutions like scheduling software and video banking aren’t perks, they’re necessities. If your firm wants to thrive in this highly competitive market, here’s the ultimate guide to modernizing your engagement strategy.
The Disconnect Holding Back Most Wealth Managers
Wealth managers invest heavily in sophisticated platforms like CRMs, portfolio management tools, and financial planning software. But while these technologies are essential for operations, many firms miss the opportunity to create smooth, interconnected client experiences. Common pain points include:
- Missed Engagement Opportunities due to poor scheduling systems.
- Inefficient Coordination across scheduling and client communication platforms.
- Disconnected Workflows that frustrate advisors juggling multiple systems.
- Productivity Loss from manual processes and high no-show rates.
- Delayed Responses caused by siloed data slowing client communication.
- These disconnects can chip away at client satisfaction and stall long term AUM growth.
Unlocking Growth Through Integrated Scheduling
Efficient appointment scheduling is one of the simplest, high-impact tools in your arsenal. A properly implemented scheduling solution resolves inefficiencies and directly contributes to client satisfaction and revenue growth by eliminating friction.
Here’s how scheduling platforms can transform wealth management operations.
1. Automating Scheduling to Save Time
With automated scheduling, advisors spend less time coordinating calendars and more time building client relationships. Integrated platforms also reduce the likelihood of appointment clashes while increasing advisor availability.
2. Reducing No-Shows With Reminders
No-shows don’t just waste time, they lead to missed opportunities. Automated reminders via email or SMS significantly reduce no-show rates, ensuring both advisors and clients make the most of every scheduled interaction.
3. Multi-Channel Access for Client Convenience
Whether booking through mobile apps, websites, or client portals, multi-channel scheduling keeps clients engaged wherever they feel most comfortable. This flexibility enhances convenience, making it easier for clients to connect with your advisors seamlessly.
4. Integrated CRMs for Holistic Service
Scheduling platforms that sync with CRMs like Salesforce ensure a complete, unified view of each client interaction. When advisors have access to client histories and preferences before the meeting, they deliver higher personalization and impact.
Proven Results from Real Case Studies
Take 3Rivers Federal Credit Union, which adopted integrated scheduling to upgrade its services across digital and branch channels. This shift didn’t just improve operations, it delivered measurable results, such as reduced client wait times and higher staff productivity. Likewise, Regions Bank leveraged scheduling to book 30% more appointments annually, driving $16.47M in revenue and creating nearly 50,000 more client interaction hours.
Elevating Customer Engagement With Video Banking
Video banking has become the go-to channel for consultations in the time crunched lives of clients. With secure, face to face digital interactions, video banking platforms allow wealth managers to deliver high quality service without the need for in branch visits.
Key Capabilities of Video Banking Include:
- Loan Origination and Advisory Services: Help clients make important financial decisions in real time.
- Fraud and Dispute Resolution: Securely resolve sensitive issues more efficiently.
- Co-Browsing and Document Sharing: A collaborative digital experience for sharing essential documents, reviewing portfolio performance, and making informed decisions.
- Omnichannel Integration: Platforms integrate with SMS, WhatsApp, and mobile apps for seamless client access and follow-up.
Why Video Banking Works
Regions Bank’s omnichannel approach, combining scheduling with video consultations, underscores the effectiveness of this model. The result included improved client satisfaction and maximum advisor utilization, driving both AUM and client retention.
The Future of Wealth Management Tech
Legacy tools can’t keep up with modern demands for scalability, security, and seamless service. Wealth managers must prioritize integrated platforms that bring together CRM, scheduling, core banking, and APIs under one roof for a unified engagement flow.
Essential Integrations to Prioritize
- CRM Integration, like Salesforce, ensures a single source for client data and scheduling.
- Calendar Sync, coordinating across time zones and multiple advisors.
- Core Banking Integration with platforms like Jack Henry and FIS for streamlined data.
- Mobile Updates for clients and advisors who need real time confirmations.
Benefits of Integrated Wealth Tech Solutions
- Improved Efficiency: Automating mundane processes helps advisors focus on strategic client interactions.
- Stronger Client Experiences: Platforms deliver consistent touchpoints, increasing trust.
- Revenue Growth: Seamless workflows lead to more meetings and higher conversion rates.
- Compliance at Scale: Secure, scalable APIs provide peace of mind for large enterprises.
Driving Action
To stay competitive, wealth managers need to adopt tools that streamline client acquisitions and ensure long-term retention. Integrated scheduling, video banking, and omnichannel engagement provide the edge needed to thrive in the modern wealth space.
Want to see these strategies in action? Download our full guide or schedule a meeting to explore how integrated platforms can transform your firm.
