Aivo Suite

The most used AI customer agents in regulated industries

Aivo orchestrates end-to-end journeys that help customers reach the right outcome faster, lowering costs, growing revenue, and managing risk across more than 1 billion AI powered interactions.

Talk to an expert

Enterprise-grade agentic AI that helps customers reach the right outcome faster.

AI interactions orchestrated

Manage Scheduling Effortlessly

Over 1.5B scheduled appointments. Cover every touchpoint.

Turn Intent to Revenue

Up to 300% Appointment
growth.

Get to Experts Faster

Route to the right experts
in real-time.

The problem

Broken customer journeys lose revenue.

Customers get bounced between web, chat, and calls, repeating themselves at every step.

In regulated industries, these breakdowns increase costs, drive abandonment, and create compliance risk.

Where journeys break down

Fragmented channels

Customers start in messaging, then get shifted to portals, calls, or forms. Each channel switch breaks continuity.

Disconnected AI

Chatbots answer questions but can’t complete transactions, verify identity, or meet compliance standards without system integration.

Lost context

Every transfer resets the experience. Agents re-authenticate and rebuild context instead of solving problems.

Conversion collapses

“We lose qualified customers between interest and application.”

Teams under pressure

“Our teams are overwhelmed and customers are frustrated.”

Conflicting demands

“We’re asked to cut costs, increase conversion, and stay compliant.”

Aivo keeps customers in one continuous journey, from first message to completed outcome, so you convert more demand, resolve more issues digitally, and involve humans only when necessary.

Launch workflows faster

AI customer agents

Automate customer conversations safely with workflow-driven agentic AI that knows your rules.

See how we map workflows >

Aivo from Engageware

One orchestrated platform for AI campaigns, conversations, and resolution

Aivo Suite combines conversational AI, live support, and knowledge automation in a single platform built to scale engagement across digital channels—and now fully integrated with Engageware’s customer engagement ecosystem.

Ai agents

Automate high-volume interactions

Handle routine inquiries, authenticate customers, execute transactions, and resolve issues end-to-end. Agentic AI Agents use policy-aware workflows connected to your core systems through Studio, delivering accurate resolution without human intervention.

Up to 98% digital resolutions for high-volume servicing.

Learn more >

Ai engage

Turn campaigns into conversations with higher conversion

Launch personalized WhatsApp and SMS campaigns that invite one-tap responses. When customers reply, they connect instantly to AI Agents or Live specialists without leaving their preferred channel.

Higher conversion through in-channel responses and instant routing.

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live

Empower specialists to resolve issues faster with full context

Route conversations from AI Agents to Live specialists with context intact. Live offers queue management, agent tools, conversation history, and omnichannel support for smooth handoffs.

Resolve issues up to 30% faster with context + AI assist.

Learn more >

studio

Connect systems and deploy faster with compliance guardrails

Studio is the orchestration layer that makes everything work together. Connect core systems, CRMs, and contact centers with pre-built workflows, compliance guardrails, and complete audit trails.

Deploy workflows up to 60% faster with reusable orchestration.

Learn more >

Outcomes in Regulated Industries

Faster value and lower costs for highly regulated organizations

Improve time to value

Solve customer needs quickly, without lengthy custom builds.

No-code and low-code platform for rapid workflow deployment
Pre-built integrations with leading CRMs
Immediate ROI from day one

Reduce effort per ticket

Deflect and resolve more interactions digitally.

Resolve remaining tickets faster with rich customer insights
AI handles common requests end-to-end (often without escalation)
Contextual handoffs prevent customers from repeating themselves
Unified customer history across all channels

Keep costs low as you scale

You don’t need a developer army to deploy Aivo or an influx of agents to run it.

Efficiency and automation are built in
Scalable pricing that grows with usage
SOC 2, ISO 27001 certified security
Built to handle high conversation volumes reliably

Success stories

From campaign to conversion to resolution, in one connected journey

Scale and proven adoption

You’re not experimenting alone. Regulated organizations like yours already run 300M customer interactions on Engageware each year.

AI agents handle volume

Replies route to AI Agents that authenticate the customer through Studio’s secure connections, explain terms, collect application data, and submit for approval without switching channels.

Live resolves complexity

For questions requiring human expertise, customers are seamlessly transferred to Live specialists. The specialist sees the full conversation history, campaign context, and customer data without asking the customer to repeat anything.

Studio orchestrates and governs

Studio connects to core systems for real-time account data, processes transactions compliantly, maintains audit trails, and ensures every action aligns with your institution’s policies.

Result

One seamless journey from outreach to completed transaction with compliance documentation built in.

Ecosystem integrations

Engage customers on any channel, with unified data.

Certified integrations with leading CRMs and contact centers for faster onboarding and unified customer data. Synchronize conversations, tickets, and outcomes in real time.

Explore our integrations >